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Number Ported but No Service

  • 21 July 2020
  • 7 replies
  • 312 views
R
Rank

I received a message saying my number has ported over but my phone says no service and doesn’t appear to be able to connect to the iD network, help needed  

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Best answer by Mohammed 23 July 2020, 13:48

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7 replies

Will
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Userlevel 6
Badge +8

Hi @RachClemance, thanks for getting in touch. Is there any type of error message at all? Has the phone been used on a different network previously?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank

Hi, it says no service and when I go to mobile data in settings it says an update is required to use mobile data on this iPhone. 
 

I am using a new iPhone so it hasn’t previously been connected to any other network. 
 

my number was previously connected to EE

 

thanks 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @RachClemance,

Try restarting the handset.

 

It can often take up to 24-hours following the port for it to update.

Are you still having issues now?

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank

Hi, unfortunately it is still not working. I have just put this sim in my old phone and it finds the iD mobile network but it is not working with this new phone

Thanks

 

Will
Rank
Userlevel 6
Badge +8

Hi @RachClemance , has the handset got the iOS updated to the latest one? Odd that the SIM would work in your old phone and not the new one. Where did you get the phone from?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank

Hi, I got the phone from carphone warehouse within a curry’s store local to me. I have checked the software on the new iPhone and it says it is updated to the latest

 

thanks 

Will
Rank
Userlevel 6
Badge +8

Thanks @RachClemance . Are you able to try a SIM from a different network in the new handset to see if that works? I’m starting to believe this may well be a handset issue you see.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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