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Phone will not let me make or take calls

  • 1 December 2020
  • 5 replies
  • 40 views

Userlevel 1

I just got a new phone and the number was transferred today. It was originally working but now I can no longer receive or make calls. I tried taking out the sim etc. still nothing and can’t get hold of anyone on a live chat 

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Best answer by Petershaha80 2 December 2020, 08:16

Do you get network coverage.

Try to search network manually.

Change preferred network type.

Go to settings/ mobile network / preferred network 3G /4G.

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5 replies

Userlevel 6
Badge +1

Do you get network coverage.

Try to search network manually.

Change preferred network type.

Go to settings/ mobile network / preferred network 3G /4G.

Userlevel 1

I do get network coverage but yes I tried manually setting it to ID mobile even though it was on ID mobile already and that seemed to work so thank you! 

I do not know my mobile phone number and wish to cancel

 

Userlevel 7
Badge +9

I do not know my mobile phone number and wish to cancel

 

 

Hello @Marian1246,

Have you tried putting the SIM in the phone? You can text or call a friend or family and get the number this way?

Then log into your account to cancel or text PAC to 65075 to get a PAC code (from the iD SIM) or STAC to 75075 to get a STAC code (also from the iD SIM).

 

Mohammed

Userlevel 7
Badge +9

I do get network coverage but yes I tried manually setting it to ID mobile even though it was on ID mobile already and that seemed to work so thank you! 

 

Hello @miadrianna

It’s possible this was most likeley due to the port stil processing.

Are you still having issues with this after restarting?

 

Mohammed

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