Question

poor connextion/coverage

  • 15 June 2020
  • 3 replies
  • 49 views

anyone notice poor coverage in last few weeks like can not open  Any links from emails or even apps? 


3 replies

Userlevel 4
Badge +10

Hi @silkeyez 

We’re sorry to hear you’ve had issue with coverage recently.

 

A few things first of all.

Do you notice any improvement in your signal if you’re either outside your home (in the garden, out front, etc) -or- if you head further afield to any shops or daily duties?

Have you restarted the phone at all in the past couple of days to see if potentially this is just a weird temporary issue with the phone?

Still on going problem I use the same places all the time but notice it’s been poor in lockdown, I have rebooted my phone many times and reload pages on internet, started new browser and still have problems, I know all the poor coverage areas near me so I know not to use my phone in them places and it’s not a secret as it’s the same with everywhere in them spots. 
why can we not speak to an adviser? 

Userlevel 5
Badge +6

Hi @silkeyez, could you please confirm your full postcode so we can check for any service disruption in your area? Have you tried your SIM in a different phone, or, alternatively, a different SIM in your phone?

 

Thank you,

Rory

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