I have in the last month been experiencing very poor data connection. Areas near my home have no signal at all where I used to have no problems - I can’t access emails, receice/send whatsapps, connect to internet, listen to YouTube or anything.
I don’t think it’s fair to be paying for something which I am not able to even use.
Have tried the online chat on the website, but it’s clearly an automated bot and does not help me at all. When I request to speak to an actual human, it tells me 6 seconds, 5 seconds. I waited for about 10 minutes and nothing happened and nobody helped.
Not impressed with the customer service at all.