Around a month ago I was having internet connection problems with my SIM which is a 30 day SIM only unlimited data, texts & phone. You sent me a new SIM & all was fine until yesterday & I am having the same problem which really is not good enough. I am tethering my TV & everything is buffering or pausing. I was on chat yesterday & here was the advice give:
our chat transcript
4 Aug at 20:04PrintRaw messageID Mobile Service Chat <noreply@idmobile.co.uk>To: Les <valesmurkitt@yahoo.co.uk>The following is a record of your online chat.Â
General Info | |
Chat start time | Â Tue, 4 Aug 2020 19:44:46 +0100 GMT |
Chat end time | Â Tue, 4 Aug 2020 20:03:24 +0100 GMT |
Duration (actual chatting time) | Â 00:18:37 |
Operator | Â Christopher De Bliquy |
Â
Chat Transcript |
Info: We've received your chat request. An agent will be with you shortly. Info: All our agents are busy helping other customers. Your estimated waiting time is 9 minutes and 14 seconds. Â Thanks for your patience. Info: All our agents are busy helping other customers. Your estimated waiting time is 7 minutes and 11 seconds. Â Thanks for your patience. Info: All our agents are busy helping other customers. Your estimated waiting time is 3 minutes and 31 seconds. Â Thanks for your patience. Info: You're chatting with Christopher De Bliquy. Info: Christopher De Bliquy: Hi Les, how may I help you? Les: Internet running very slow today postcode DN110YU are there any problems recently had a replacement SIM for the same reason. Les: Where on idmobile can I finf coverage check Christopher De Bliquy: Thank you for contacting us Les, and I am so sorry you are having issues with your internet. Would you please confirm if this was consistent or did it work at times? Les: Only began today but all day including now Les: I am tethering my TV & every thing is buffering my mobile is slow Christopher De Bliquy: Thank you for confirming this Les. I can confirm there was an availability alarm in your area today, however this has been resolved. Might I suggest turning off the device that has your SIM inserted, then remove and reinsert the SIM before restarting that device, and give this a few minutes? I can confirm after there is network works happening that these few steps help to get your service back to its normal state. Les: I will give it a go Christopher De Bliquy: Is there any other information I can help with while I have you Les? Les: No thanks have a good evening Christopher De Bliquy: Thanks for chatting!! There is a short survey that will follow this chat, just to rate my service to you today. If you would kindly fill that in, stay safe and have a lovely day further!
It didn’t work still having connection problems today? |
Best answer by Ryan
View original