I have recently joined ID but since then I am getting very poor coverage at home. Signal strength is only one bar and very rarely it goes to double bar.
Is this the quality of coverage I should expect going forward? If so I will be forced ro choose other network.
Best answer by Michelle
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+8
Hi
Could you please drop us a postcode so we can take a look at what’s going on in your area?
Will
V poor coverage at home ..can't receive or make any calls lately
I have had this phone for almost a year but I have not made any calls as I continuously get the message, no network. This is frustrating me so bad, if I could terminate this contract I would
+6
Hi
If the checker says you should expect poor coverage and you’re still within your returns period, we’ll be happy to get your order returned for you.
If the checker expects you to be getting a good signal, and/or you’re outside your returns period, we can troubleshoot the connection for you.
It’s always worth powering down your phone and turning it back on again, as this tends to fix the majority of signal issues.
Do let us know once you’ve done all of the above!
Thank you,
Rory
+6
If you have little to no network coverage at home then try enabling WiFi calling on your device (if compatible) or cancel under the 14 (or 30 id ordered via idmobile.co.uk) day return policy ID Mobile offer new customers.
Unfortunately no matter which network someone goes for not all of them will have great coverage in every location. Thats why people regularly say that one network is better than another when it comes to coverage. For me, Vodafone offer the best and is the only network able to give me almost full 5G signal at home. O2, Three and EE 5G is not existent here and I’m in the second largest city in Wales!
I have little to no network cover at home.
I have recently joined ID but since then I am getting very poor coverage at home. Signal strength is only one bar and very rarely it goes to double bar.
Is this the quality of coverage I should expect going forward? If so I will be forced ro choose other network.
I have copied this from a question by another ID customer as I am having exactly the same issue.
+8
Sorry to hear this
Has this always been the case, or is it a new development?
If you could provide us with your postcode, we can run some checks on your local mast for you.
Will
Hi I have been having one bar signal in my home now for a few weeks and sometimes my signal is dropping can you please help me with this issue thank you.
King Regards K Lyttle.
I’m going to reply here, as I’m having the same connectivity issues when attempting to use mobile data and when trying to send/receive texts and calls, on my Sony L4.
The service was usable within the first month of ownership. However since Friday 19th March the service has been very very poor. On this Friday my reception was completely gone (no bars). Since then the service has been intermittent with me invariably unable to make and receive calls. Over the past two weeks, I have successfully received 3 calls. I’m now having to use my landline to make and receive calls when I wish to do so.
I was delighted to discover the Wifi-Caling option on my phone, however this has also turned out to work intermittently. My home Wi-Fi averages at 200 MBPS (fibre), so I know there are no issues around Wi-Fi strength. Please advise.
Adisa
Have just replied to PM.
I was not aware about this PM but anyways have already shared these details in past.
Hope issue will get solved now.
+4
HI
You have not responded to the most recent Message in your PM. Please do respond so we can look into this further for you.
-Mohsin
+4
Hi
We have sent you a Private Message nearly a month ago and you have not responded to this. So we can investigate the congestion at your local Mast, please respond to the Private Message. To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
-Mohsin
Hey! I also had a bad signal in the office and my husband said to buy a signal amplifier. I do not know if it is possible to leave links here, but I chose here - https://www.myamplifiers.com/ There is adequate support and a good choice
Let the moderator remove if links are prohibited.
Good luck!
You are mixing two issues here..
My issue is related to poor network because of Conjunction in Mast ( refer above comments) and I assume you are not able to contact
He has different issue probably.
+4
Hi
Are you unable to respond to our PM? We are following you, so there should be no reason why you are unable to message us through PM.
-Mohsin
This issue is not solved then why it is marked as Solved?
Pl mark it as open.
Its been 3 months now and issue is not solved. It is really frustrating to chase you guys and not getting resolution for months.
No, they keep asking me for exact details of calls I couldn’t receive and I keep telling them that I am not able to give exact details. I am not getting anywhere..
Any update on the original issue?
Its been almost 3 months and nothing is improving.. it is really frustrating.
+8
Hi
We’ll send you a private message on here so that we can verify your details and look into the issues you are facing.
To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
Thanks.
Michelle
I am not able to receive calls as the coverage at home is so poor. I am disabled and housebound and depend on my phone. Is there any way the signal can be boosted?
+4
Hi
We are sorry to hear you are still having issues with your signal. We will send you PM now so we can escalate this on our end.
-Mohsin
Any update here please?
Its been 3 months and issue is not solved. Seems no one is looking at it.
In this pandemic I am working from hom and if I don't get good service than there is no point of using ID service.
Without fixing mast issue how can you expect issue is solved?
Did you check mast issue is fixed or not?
There is no change in signals at home. Its still poor network.
+8
Hi
It has been a few days since your post, has your signal now improved?
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