I have recently joined ID but since then I am getting very poor coverage at home. Signal strength is only one bar and very rarely it goes to double bar.
Is this the quality of coverage I should expect going forward? If so I will be forced ro choose other network.
Best answer by Michelle
View originalHey! I also had a bad signal in the office and my husband said to buy a signal amplifier. I do not know if it is possible to leave links here, but I chose here - https://www.myamplifiers.com/ There is adequate support and a good choice
Let the moderator remove if links are prohibited.
Good luck!
Any update on the original issue?
Its been almost 3 months and nothing is improving.. it is really frustrating.
You are mixing two issues here..
My issue is related to poor network because of Conjunction in Mast ( refer above comments) and I assume you are not able to contact
He has different issue probably.
I am not able to receive calls as the coverage at home is so poor. I am disabled and housebound and depend on my phone. Is there any way the signal can be boosted?
+10
We’re sorry to hear you’ve had a rought start there
Have things been bad since day 1? Or did problems gradually get worse over time?
Could we get your full postcode just to check if any known issues are affecting the closest masts there currently?
Do you have WiFi calling enabled in your phone (if supported)?
I have recently joined ID but since then I am getting very poor coverage at home. Signal strength is only one bar and very rarely it goes to double bar.
Is this the quality of coverage I should expect going forward? If so I will be forced ro choose other network.
I have copied this from a question by another ID customer as I am having exactly the same issue.
+6
If you have little to no network coverage at home then try enabling WiFi calling on your device (if compatible) or cancel under the 14 (or 30 id ordered via idmobile.co.uk) day return policy ID Mobile offer new customers.
Unfortunately no matter which network someone goes for not all of them will have great coverage in every location. Thats why people regularly say that one network is better than another when it comes to coverage. For me, Vodafone offer the best and is the only network able to give me almost full 5G signal at home. O2, Three and EE 5G is not existent here and I’m in the second largest city in Wales!
+6
Hi
If the checker says you should expect poor coverage and you’re still within your returns period, we’ll be happy to get your order returned for you.
If the checker expects you to be getting a good signal, and/or you’re outside your returns period, we can troubleshoot the connection for you.
It’s always worth powering down your phone and turning it back on again, as this tends to fix the majority of signal issues.
Do let us know once you’ve done all of the above!
Thank you,
Rory
I have little to no network cover at home.
Post code - HA14QJ
It is like this since beginning. Wifi is enabled on my phone and I do use it.
If I change network to 2G/3G then it slightly improves but not great. When I select 4G it is poor.
+4
Hi
We are sorry to hear you are still having issues with your signal. We will send you PM now so we can escalate this on our end.
-Mohsin
I have had this phone for almost a year but I have not made any calls as I continuously get the message, no network. This is frustrating me so bad, if I could terminate this contract I would
+8
Hi
We can see that there has been some congestion on the mast which provides your service within your area, this may be the reason why you are seeing drops with your signal.
Are you having issues with your coverage when you are outside of your postal area or just when you are at home?
Thanks
Michelle
+4
Hi
We have sent you a Private Message nearly a month ago and you have not responded to this. So we can investigate the congestion at your local Mast, please respond to the Private Message. To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
-Mohsin
+4
HI
You have not responded to the most recent Message in your PM. Please do respond so we can look into this further for you.
-Mohsin
+8
Hi
It has been a few days since your post, has your signal now improved?
Have just replied to PM.
I was not aware about this PM but anyways have already shared these details in past.
Hope issue will get solved now.
Without fixing mast issue how can you expect issue is solved?
Did you check mast issue is fixed or not?
There is no change in signals at home. Its still poor network.
+10
We’re sorry to hear this
Were things better originally, then took a decline? Or has it been the same since you started?
Could we get the full postcode for where you’re at?
Do you have WiFi calling enabled in your phone?
Any update here please?
Its been 3 months and issue is not solved. Seems no one is looking at it.
In this pandemic I am working from hom and if I don't get good service than there is no point of using ID service.
Post code - HA14QJ
It is like this since beginning. Wifi is enabled on my phone and I do use it.
Hi I have been having one bar signal in my home now for a few weeks and sometimes my signal is dropping can you please help me with this issue thank you.
King Regards K Lyttle.
+8
Hi
We can see there is some congestion on a nearby mast, this may be the reason why you are seeing drops in your signal.
Michelle
Its been 2 months and situation is like this only.
Shall I expect it as permanent congestion? If not who will fix this and by when?
End user does not bother about this congestion, we expect good quality and signal strength.
I am having this issue when I am at home. This is the same situation for last 2 months.
Shall I expect it as permanent congestion? If not who will fix it and by when?
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