I was a Vodafone customer before coming to ID and one of the main reasons for coming to ID was because it seemed like a good network, the coverage checkers showed great signal in all the areas I needed it and the contract was a good price.
The plan was for a Pixel 2 XL phone 6GB data, unlimited minutes and texts. The signal has never been as good as it was on Vodafone and where I usually got good signal and a good internet connection I now get a mediocre connection and the internet connection quality is really bad.
I've been a customer since July 2018 - this has always been a problem but not enough to make me complain, it's become more apparent with a bit more travelling. I just don't believe the connection quality can truly be that bad in the places I have been. My partner on Vodafone never struggles.
I went in to a Carphone Warehouse store a couple of months back and one of the members of staff recommended I get a new SIM (I didn't see why this would fix it but worth a shot) so I contacted one of your support advisers online and I essentially got the response that is there is nothing wrong with my existing SIM there isn't anything you can do he also stated that as a network provider you are unable to assure me I'll have a signal in all areas. This left me quite frustrated.
I'm happy to give some details on the areas where I have experience poor signal or in some cases had no signal at all.
Any ideas on how I would fix this or is the support agents answer correct?