Question

Receiving MMS okay, but unable to send.

  • 3 January 2019
  • 1 reply
  • 143 views
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My phone is an Alcatel A3 running Android 6.0. Two months old.

I've tried:-
  • Checked the Access point settings and they are the default id as loaded when I received the phone.
  • Played with switching off WiFi data.
  • New access point setting as per forum.
  • Network operator is set to id and selecting id.
I am able to receive images via MMS and internet connection (both mobile and wifi) are okay.

In SIM status 'Mobile network state' is showing 'Disconnected'.

Any ideas. Thank you.

1 reply

Mohammed
Rank
Userlevel 7
Badge +10
Hey @pivotwizard,

MMS Messages cost 30p per message.

By default, new iD plans purchased from us came with a cap applied at £0.00.
If you purchased past October, then you would have selected a cap for your account.

If the cap is set at £0.00 or you've reached your spend limit, you'll need to increase the cap to allow the messages to send.

Try increasing this in your iD account for it to send.

Mohammed
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