right i dropped my phone the bath and it will not work

  • 21 May 2020
  • 3 replies

Phone fell in bath and want to know how I can get it replace 

3 replies

Userlevel 8
Badge +9

Hello @Naomipearsonxo 


Standard manufacturer warranty that is provider by iD Mobile does not cover accident, physical or liquid damage to the phone. If you purchased your phone directly from iD Mobile then your repair will be chargeable service. If you purchased your phone in Carphone Warehouse with Team Knowhow service included then you will be eligible for the replacement and you would need to contact Team Knowhow directly.


Kind Regards 


I've gotten the phone straight from ID it's self so will it be replaced 

Userlevel 4
Badge +2

Hi @Naomipearsonxo 

Welcome to the iD Community.

I’ve sent you a direct message with further information.