Question

No service in Newcastle

  • 17 September 2020
  • 3 replies
  • 39 views
Gordon1955
Rank

Hope someone from id can help me. Live in Newcastle, just got new phone from you, and I have no signal what so ever. First time I've ever had this problem with Id. Have checked phone all permissions are on. Just no signal, hope someone can help

3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Gordon1955,

You mentioned that you just got a new phone from us, was this a new contract or an upgrade?

Is the SIM activated (if it’s an upgrade)?

 

Have you tried the SIM in another device at all?

Mohammed

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Gordon1955
Rank

Yes, yes, and yes lol. The sim is activated,  tried in my old phone, came up OK, got signal.  It is an upgrade from id, changed from huawei p20 to the p30. 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Gordon1955,

Ah okay, so your SIM card works fine in the old phone but not in the newer phone; did you try to restart the new phone?

How long have you had the new phone for? Any longer than 30-days and it’s best to take it down to a Carphone Warehouse store for a possible repair.

Ryan

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