Signal/network Issues

  • 4 March 2020
  • 1 reply

Hi I was dealing with somebody on the live chat but got cut off and it has now closed. I am unable to receive any signal in any location. My phone was tested in store and they said not an issue with the phone so gave me a replacement sim card.  I have activated this, waited at least an hour, restarted my phone several times and it made no difference.  I have also tried removing and re-inserting this sim card (it is definitely fitted correctly) I am paying around £30 every month and tied into a contract for a phone that doesn't work!  It has resulted in being unable to make emergency calls.  Are you able to help please?

1 reply

Userlevel 6
Badge +8

Hi @Johanna93,

Thank you for getting in touch and we are very sorry to hear about your issue. This issue will be something that we need access to your account for, and we can see that you have contacted us already via Social Media so we would advise remaining in contact with us via that method so we can have this resolved for you as quickly as possible.