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Signal problem

  • 11 January 2021
  • 9 replies
  • 43 views

My phone has basically unusable as a phone as I rarely have any signal at all so I can't have any phone calls in or out. For example, the other day I had an important call from my doctors but due to signal issues the doctor couldn't hear me at all. I

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Best answer by Michelle 25 January 2021, 15:38

Hi @Raz152 

 

You will need to use the SIM card eject tool to remove your SIM card.

If you look on the side of your phone you will see a small hole, the eject tool needs to be placed in here to open the SIM tray.

 

Michelle 

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9 replies

Userlevel 7
Badge +9

Hi @Raz152,

We are very sorry to hear about that! Have you checked for any issues in your area by using our Coverage Checker here?

Also, does the service seem to work better when at least a mile or two away from home?

Ryan

I have tried the coverage checker and it says it’s very good, it makes no difference where I am

 

Userlevel 7
Badge +9

Hello @Raz152,

 

How long have you had these issues?

Is this recently or has it been the case since joining?

Have you tried the SIM in another handset at all?

 

Mohammed

 

I’ts been an ongoing issue for a long time now, I can’t take out the sim

Userlevel 2
Badge +3

HI @Raz152 

Until you can not take the sim out of the phone and test the sim in another phone then we will be unable to determine if the issue lies with the sim or the phone. Why are you unable to take the sim out?

-Mohsin

My phone doesn’t open up, it’s a Huwaei Honor on contract

Userlevel 7
Badge +9

Hello @Raz152,

What do you mean by this?

You should always be able to remove the SIM card.

Some phones require you to use a special SIM tool to remove this.

Which Honor handset is this?

 

Mohammed

Huwaei Honor 

 

Userlevel 3
Badge +7

Hi @Raz152 

 

You will need to use the SIM card eject tool to remove your SIM card.

If you look on the side of your phone you will see a small hole, the eject tool needs to be placed in here to open the SIM tray.

 

Michelle 

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