Hello,
I lost my phone last week and so ordered an upgrade that arrived last week. The new sim that came with it does not work even though I have activated it through the ID mobile app. I have tried all the tricks that your website has suggested but nothing has worked. I have even gone into a carphone warehouse store to see if they could help, as the phone was provided by them, but they said I need to chat to ID and there was nothing they could do to help.
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Really frustrating that you have no phone support as it’s been a week now of me not being able to use my phone and trying to figure it out.
I think I must have a faulty SIM card, so would really appreciate a new one sent to me or if you have any other ideas of what the issue could be that would be great.
thanks,
Matt
Best answer by Mohammed
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