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text messages error sending multiple times

  • 24 December 2020
  • 5 replies
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L
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Userlevel 1

Hi. I’ve just switched to ID from 3 and everything is working (4G/phone calls) apart from my text messages. When I text someone it says undelivered but is actually sending multiple times (according to the recipients).

Can anyone help at all? Thanks

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Best answer by Ryan 29 December 2020, 14:03

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5 replies

Ryan
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Userlevel 6
Badge +10

Hi @Lucyywood17,

We’re sorry to hear about this. The settings on the phone may need updating after porting your number over.

If you’re on an iPhone, please try going to Settings > General > Reset > Reset Network Settings.

If that doesn’t work, please try the below:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

Android users can go to the network settings to reset the network settings too.

Ryan

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L
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Userlevel 1

Hi Ryan,

Thank you so much, the second option has got that sorted for me! :)

Thanks,

Lucy

Mohammed
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Userlevel 7
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Hi Ryan,

Thank you so much, the second option has got that sorted for me! :)

Thanks,

Lucy

Hey Lucy,

 

We’d expected this to have been the cause.

Hopefully Apple can address this longstanding issue in a future update.

 

Mohammed

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vicky.lw
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The second option worked for me also as my phone number was different due to transporting my old number to this new phone. thanks

Will
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Userlevel 6
Badge +8

Cheers for letting us know @vicky.lw!

 

Positive feedback on fix's really benefits the community, so we appreciate you taking the time to let us know.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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