Voicemail

  • 6 November 2018
  • 1 reply
  • 88 views

I changed from EE to ID in the last fortnight. I have not turned on voicemail option. But every morning I get a ghost voicemail notification with no messages. Has anyone had same problem and how was it solved. Thanks

1 reply

Badge +10
Hi

Yes this is a common issue!

Whether or not you have voicemail active or not.
Go to your ID dashboard and then got to my services.
From there you can toggle voicemail OFF or ON
If it is on toggle it off.
If it is off toggle it on.

Now restart your mobile (turn it off and then back on)
Once your mobile has restarted go back to your ID dashboard and then to my services and toggle voicemail back the other way once more.
now restart you mobile once last time.

You may get notifications each time you restart but things should have sorted themselves out by now!

If not leave yourself a new voicemail message using another phone then listen to the message and delete it, that also will kick start the voicemail system into working properly.

Alternatively you may need to speak to LiveChat and persuade them to raise a call with their Tech Team on this as it could possibly be a tech issue at their end!

Reply


Why iD Mobile?