Sticky F.A.Q.

Wi-Fi Calling & 4G Calling

  • 29 March 2018
  • 52 replies
  • 23740 views


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52 replies

Userlevel 7
Badge +9
Hey @Zeeshan,



As our list of supported devices increases, we hope that yours will be included in time.



Ryan

Hi, no i'd already tried this based on the other comments…  its a brand new SIM-Free phone so as you say I did expect it to work as its on the list… not great as it was bought specifically for this reason as i have no phone signal at home… the list clearly cant be trusted at face value.. is the “Alcatel 3L” support for the 2020 version only?  if so it needs to be stated!

Userlevel 1
Wi-Fi calling was working brilliantly on my Samsung Galaxy S8 for a few weeks (I notice it's not on the official list), but now seems to have stopped.



Please reconsider adding it back again - like I said, it worked very well.



Thanks.
Userlevel 2

Hi, no i'd already tried this based on the other comments…  its a brand new SIM-Free phone so as you say I did expect it to work as its on the list… not great as it was bought specifically for this reason as i have no phone signal at home… the list clearly cant be trusted at face value.. is the “Alcatel 3L” support for the 2020 version only?  if so it needs to be stated!

Do you have any others phones that you could test your ID SIM in? Or try that phone on a different WiFi network. (Sometimes the problem can lie with the router)

Userlevel 4
We should also mention the benefit of native WiFi calling versus application based ones.



The native Wi-Fi calling implementation currently done by iD Mobile allows you to use an Wi-Fi connection to call in locations where there is no signal (blackspots). Eventually, when you have signal again, the call will handover to the carriers network seamlessly. There is no need to register for any applications as it is natively based on the device's modem (though you will need an supported firmware to enable Wi-Fi calling, which is where iD is continually trying to support more handsets through these updates).



This is a very useful feature indeed that application based calling is not capable of.

Hi, yep i borrowed an iphone 6 to test the IDmobile sim on wifi calling (on the same wifi network) and it worked fine.. tested that before i went and bought the Alcatel 3L.. 

When will wifi calling be available on Samsung Galaxy handsets? The area I'm in has no signal from ID. I saw that you supported Wifi calling which is one of the reasons that I chose to move to you but hadn't seen that you only supported Apple products. I have an S7.
@Nikhil P @Mohammed Please can I appeal to you to add the HTC U Ultra to the list of handsets that support WiFi Calling?
Userlevel 1
It'd be great if you'd enable WiFi call on the Google

pixel 2 XL.
I've seen that Wifi calling is now available on selected devices. I'm just wondering if any other devices are in the pipe line. It would be very handy for me as i don't get any phone signal in my flat atm 😞



I use a Huawei P10.
Userlevel 1
ID looks great. The only thing holding us back from brining all my lines over is the lack of WiFi calling on Android handsets that natively support it.



Any plans to include it on other devices? Especially those that don't require any software like the P Smart, P20 etc.
I have switched from ee to id purely for the great deal i was offered. However i have just found out that my phone lg g5 is not compatible with wifi calling.



Will this be added as we live in a black spot for your signal.



Regards



Mark
Userlevel 1
Is support coming for the Pixel 2 XL?
I'm thinking about joining ID Mobile but have been put off by this topic? Do you actively block 'officially' unsupported phones from using these features? I'm currently with BT and whilst they have an official list of supported phones, they will let any connect and use them, they just can't guarantee it will work. My phone isn't on the BT list and works perfectly. Obviously if you're actively blocking people then there's no point me switching for a worse service (I rely on VoLTE/Wifi Calls).
Any plans to add OnePlus handsets to the list? I have the 5, and would love the WiFi calling. The id network drops like dead fly at least couple times a week at work, and I am left with no contact to my family 😞

Hello,

 

I would like to join ID.

 

I have a device on your wifi calling list (Sony Xperia XA2) but I didn’t buy it from ID. It is unlocked and up to date.

 

Will it definitely work for wifi calling and volte on ID?

 

Thanks!

 

NickP

Will you be adding Wifi calling for the newer Nokia devices? (e.g. Nokia 3.1)
ID mobile supports Samsung A6 (2018) for wifi and 4G calling, BUT, why not Samsung A6 Plus (2018)? i turned on both in my phone, but not working....





Samsung Galaxy A6 and A6+ plus



😣
Userlevel 7
Badge +10

Hello there @nrsp 

The only reason I could think that it wouldn’t work is if the firmware for the phone is one that is flashed in particular with a previous network so that certain features (WiFi calling in this case) are only compatible when used with said networks own SIM’s.

We’ve heard customers tell us they’ve flashed the firmware to make things work fine thereafter, but that’s not something we’d be able to help with from our side.

 

You’d be welcome to purchase a SIM and cancel it within the cooling off period to test if your phone allows for WiFi calling though.

Hi, I wonder if someone can help me with WiFi calling

Samsung S9

Up to date software

Strong WiFi signal

Very weak 3g in our area

WiFi calling is on in phone settings



WiFi calling doesn't work either, driving me mad

Sits in "dialling" for about 30 seconds

Then "out of service area"

Finally "not in service area



Here are screenshots

Userlevel 2

Hi, yep i borrowed an iphone 6 to test the IDmobile sim on wifi calling (on the same wifi network) and it worked fine.. tested that before i went and bought the Alcatel 3L.. 

Oops sounds like the phone then, id be sending it back, lol. Did you have specific reason for wanting the Alcatel?

Any chance of the Motorola G9 Plus being added to the list?

No i didnt come from CPW - it was a tesco’s refurb from ebay… it could have had some history i guess but its an immaculate refurb and works perfectly other than wifi calling… wifi calling appears to be a bit bleading edge hit and miss at the moment

Userlevel 2
Hi,



Had my iD SIM for about a week now. I'm aware that Three only broadcasts VoLTE on Band 20 (800 MHz). One thing I'm noticing is that if both LTE bands are available, I'm tending get Band 3 i.e. no VoLTE. In areas with limited Band 3 but good Band 20 the phone is constantly switching between VoLTE and UMTS (I.e. 3G) I tested this on my partner's phone and the results were the same.



E.g. Currently I'm in Lancaster City Centre, on 4G but not on VoLTE. Anyone else experiencing this?
Userlevel 2
Id mobile support volte and vowifi on the Huawei P8 lite 2017, but it's not listed on the website.

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