Question

"Your service does not allow access to this number"

  • 2 September 2020
  • 5 replies
  • 139 views
A
Rank
Userlevel 1

I have had this message for the last 5/6 days. I have had to use Whatsapp to ring people?

 

Can you advise on resolving this. I have already reset network settings.

 

5 replies

Kevin
Rank
Userlevel 4
Badge +10

Hi there @AdamRobson 

What is the number you’re trying to ring?  Is it potentially a premium rate number?

If so, and you have a cap on your account.  Then it could well be that you’ve hit your spending cap and thus you’re being prevented from running up any chargeable calls beyond your spending cap limit.

A
Rank
Userlevel 1

Exactly the same numbers. No premium numbers unless my wife has started something without me knowing. But no, same numbers. All numbers. There is a cap, but I have unlimited calls and the numbers haven’t changed and I’ve tried multiple different numbers from mobiles to landlines.

 

Cheers 

Will
Rank
Userlevel 6
Badge +8

Hi @AdamRobson,

 

Have you tried the SIM card in another handset to see if the behaviour continues?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1

Yes, my wife’s phone and it’s exactly the same.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @AdamRobson,

What’s the beginning of the number? e.g. 0800 pr 0784 or 01XXX

Are you currently abroad or in the UK?

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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