Question

Call forward when unreachable

  • 25 January 2021
  • 5 replies
  • 100 views
D
Rank
Userlevel 1

Does your service support call forwarding when my phone is switched off (unreachable)?

Do you support the use of the *61* codes to achieve this?

This topic has been closed for comments

5 replies

Will
Rank
Userlevel 6
Badge +8

As far as I’m aware we do @daryah.

 

Which handset is it you’e using? if yo let us know, we’ll try guiding you through it.

 

Will

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D
Rank
Userlevel 1

I have an iphone but currently have a bigger problem.

I ordered on 20th Jan (8 days ago) and received an email saying my order (115401318) was stuck and sales had to call me. I have not received any call or SIM and have no way of contacting you outside of this channel.

So, please help...

Ryan
Rank
Userlevel 6
Badge +10

Hi @daryah,

Have you been able to contact us via our Live Chat Team here? They should be able to get you through to our Sales Team.

In regards to call forwarding on iPhones, this should work as normal and settings can be found here.

Ryan

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D
Rank
Userlevel 1

The Live Chat has been unavailable every time I have tried it.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @daryah,

What times are you trying to access this?

Our Live Chat Team are available between: 

9am - 8pm Monday to Friday,

and 9am - 6pm Saturday, Sunday and bank holidays.

Try this link:

https://www.idmobile.co.uk/live-chat

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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