Question

calls and messages

  • 26 January 2022
  • 5 replies
  • 53 views

I have bad signal in the my house when receiving calls i can't hear that person it keeps an breaking up or when I call that person he or she cant hear me and the call endsĀ 

outside when I call that person cant hear me or the call gets answered but they cant hear me or i start to break up and the call endsĀ 


5 replies

Userlevel 8
Badge +9

Hello @Sarmad Waheed,

I suggest you try the iD Mobile Wi-Fi Calling service, if you can.

If youā€™ve gotĀ Wi-Fi at home, check if your handset is supported by iD for Wi-Fi Calling on the following page:

https://www.idmobile.co.uk/help-and-advice/wifi-calling

Anyway, good luck.Ā 

it says my device it compatible for WiFi calling and 4g but im still having problemsĀ 

Userlevel 8
Badge +9

Okay @Sarmad Waheed, if you have a Wi-Fi network at home, turn ON Wi-Fi Calling on your handset and see if things get better.

Good luck.

tried it still having problemsĀ 

Userlevel 7
Badge +10

tried it still having problemsĀ 

Hello @Sarmad Waheed,

If youā€™re still having issues over WiFi Calling then it could be down to a handset issue.

Have you had the mic tested?

WiFi Calling pushes the call via WiFi to boost the signal which helps when there is a coverage blackspot or a temporarily affected mast.

Ā 

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Why iD Mobile?