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Can’t ring or text from iphone XR

  • 7 March 2021
  • 5 replies
  • 138 views
R

My son has an iPhone XR that I pay for. He got it in November but has not been able to ring or text from it in that time. Can someone please respond as I’m paying for something that isn’t fit for purpose?

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Best answer by Michelle 12 March 2021, 11:35

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5 replies

Mohammed
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Userlevel 7
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Hello @Ross Gibbons,

That’s odd.

How many bars of coverage show in the SIM?

Was this a brand new contract you purchased?

Have you tried the iD SIM card in another phone?

 

Mohammed

 

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R

It shows 2-3 bars coverage.

It is a new phone and SIM

It has not been tried in another phone

Ryan
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Userlevel 6
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Hi @Ross Gibbons,

As there are bars of signal, there should be nothing coverage related to stop it from working.

Are there enough allowances available? If on an unlimited plan then let us know.
Is it possible to place the SIM card into another phone to see if that works? We’ll then know the fault could be device-related.

Also, on the iPhone, try going to Settings > General > Reset > Reset Network Settings. This will refresh the phone's connection to our network.

Ryan

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R

It is an unlimited text and calls plan.

We have put the SIM in another phone and it works, so must be the hand set. 
 

We have done the reset you mentioned but that did not work.

Please arrange for replacement hand set.

Michelle
Rank
Userlevel 5
Badge +8

Hi @Ross Gibbons 

 

If your mobile’s broken, whether it’s a cracked screen, busted battery or just about anything else, our repair experts can get it sorted fast. 

Just bring it into your nearest Team Knowhow Service Centre and we’ll give you an immediate quote, including all parts and labour, with no hidden charges to sting you down the line. And if the fault’s covered by your warranty, the repair won’t cost you a thing. 

If you visit one of our state of the art Repair & Service Centres, we can often repair your phone by the very next day, but if not, we’ll get it back to you within 14 days, and often sooner. https://www.teamknowhow.com/store-locator 

Please check your local store before travelling to ensure they are offering a repair service as no all stores are fully open, due to Covid restrictions.

 

Alterntvaley you can contact Apple directly yo arrange a repair:

 https://support.apple.com/en-gb/iphone

 

Thanks

Michelle

iD Mobile 

 

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