Question

can't talk to anyone to help with safe search and bad network

  • 11 July 2022
  • 3 replies
  • 133 views
Scott Mclaren
Rank

Can anyone help get safe search off please! It's not online at all! Ive looked everywhere. And it's impossible to talk to someone at ID to help! On top of dodgy signal at times n slow the rest of the time! It even makes it so difficult to leave or cancel contract! Not happy. It honestly feels like a scam

3 replies

andewhite
Rank
Userlevel 8
Badge +9

Safe search is normally a browser or app setting on your smartphone.

What are you trying to achieve?

You can cancel your contract by calling 7777 (from your iD phone) and using menu option 4.

Good luck.

 

andewhite
Rank
Userlevel 8
Badge +9

…
On top of dodgy signal at times n slow the rest of the time! ...
Not happy. It honestly feels like a scam

Use this page https://www.three.co.uk/support/network_and_coverage/network_support for checking the locations where you’ve got signal problems.

You can see if there’s a network fault or maintenance works affecting you.

Tom
Rank
Userlevel 7
Badge +4

Hi @Scott Mclaren 

 

We’ve seen your other post about this.

 

Have you managed to use the iD Mobile App to turn adult content filtering off?

 

Have you checked the iD Mobile Coverage checker and the Three Network Status checker?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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