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Recently joined ID mobile - when I’m using internet/wifi I can call, iMessage and use Facebook etc, but I can’t sent standard text messages.

 

when I’m outside of internet I can use Facebook, iMessage but cannot call or text. My phone says I have 3G/4g and sometimes even 5g in the locations but yet won’t sent standard texts and also can’t call which means I would be stuck in an emergency. 
 

help please otherwise I will be forced to cancel as what’s the point in a phone if you can’t call or text ! 

Perhaps the phone in the handset settings is wrong, and maybe the SMS service centre number in settings is incorrect.

 

Hi @Hebe 

 

I’d recommend checking the following and ensuring your number is the correct one;

 

Settings > Phone > My Number

 

Tom

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