This keeps happening a lot more at home now I'm sick of keep putting my new phone in flight mode. I need this resolved ASAPĀ
Hi there
First off, weāre very sorry for any frustration youāve faced recently on our network.
We would need a little further information on whatās happening though in order to potentially help (and rule out that itās not an issue with your phone itself).
Ā
What phone are you using currently?
Could we get your full home postcode?
Is your problem often alleviated by switching in and out of flight mode?
Is there a pattern to how often you lose connection?
Have you tried taking out your SIM and re-inserting it?
Have you tried your SIM in another phone for a short while to see if the same problem arises there?
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