coverage

  • 8 March 2021
  • 1 reply
  • 36 views

Userlevel 1

This keeps happening a lot more at home now I'm sick of keep putting my new phone in flight mode. I need this resolved ASAPĀ 


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1 reply

Userlevel 4
Badge +10

Hi there @Barty64Ā 

First off, weā€™re very sorry for any frustration youā€™ve faced recently on our network.

We would need a little further information on whatā€™s happening though in order to potentially help (and rule out that itā€™s not an issue with your phone itself).

Ā 

What phone are you using currently?

Could we get your full home postcode?

Is your problem often alleviated by switching in and out of flight mode?

Is there a pattern to how often you lose connection?

Have you tried taking out your SIM and re-inserting it?

Have you tried your SIM in another phone for a short while to see if the same problem arises there?

Why iD Mobile?