Question

Emergency calls

  • 8 October 2018
  • 3 replies
  • 158 views
Cj1512
Rank
Userlevel 1
Went on my app today and it asked me if I was using my new SIM. I've been using it for the last 4 months so I clicked yes, now my phone is only allowing emergency calls. Any ideas what's went wrong?

3 replies

Ryan
Rank
Userlevel 6
Badge +10
Hi @Cj1512,

This would only happen if a new SIM was ordered or sent out to you. Have you upgraded recently?

If you have the SIM card that originally came with your phone (if it was an upgrade) check to see if this now works in your phone as I have a feeling that one has now been activated in place of your old SIM.

Let me know how you get on.

Ryan
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Cj1512
Rank
Userlevel 1
Thanks Ryan, been on the phone to them, my sim has been deactivated so they're sending out another.
Kevin
Rank
Userlevel 4
Badge +10
Thanks Ryan, been on the phone to them, my sim has been deactivated so they're sending out another.

That's good to hear CJ. If you ever need any help again in future, by all means, speak to our team on Facebook and Twitter and they'll be happy to help you.

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