Question

I've got no service for the past 4 days

  • 1 September 2020
  • 7 replies
  • 93 views

Userlevel 1

I’ve had no service for the past 4 days in the Sussex area. So I can’t receive or send texts or use my data. Why is this? 


7 replies

Userlevel 7
Badge +10

Hello @Tilia,

Sorry to hear that.

Are calls also affected?

 

Have you got the postcode of the area you’re facing issues?

Happy to look into what could be causing this.

 

Mohammed

 

Userlevel 1

Hello @Tilia,

Sorry to hear that.

Are calls also affected?

 

Have you got the postcode of the area you’re facing issues?

Happy to look into what could be causing this.

 

Mohammed

 

Hi Mohammed,

I turned my phone on and off and it seems to be working again, so now I know! Thanks for the reply though. (Hopefully this helps someone else) 

Userlevel 4
Badge +10

Good to hear things appear to be better now @Tilia 

Just let us know your home postcode if problems pop up again and we’ll take a look into any known issues potentially affecting your local masts.

Userlevel 1

Hi Guys , not had any service for 4 days .Live Chat never works could someone please assist ? 

Userlevel 7
Badge +7

@Stephen Cooper ,

Can you please advise if you have checked your coverage at the link below?

 

http://www.three.co.uk/support/network_and_coverage/network_support

 

Kash

Userlevel 8
Badge +9

Hi Guys , not had any service for 4 days .Live Chat never works could someone please assist ? 

Hello @Stephen Cooper,

I’ve never had a problem with the iD Live Chat service - what’s happening when you try?

Userlevel 1

There was a mast upgrade last week hence the problem.Only trouble is now service slower than it was week before. Read Three have history of this happening.

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