Question

New sim has no signal but is active

  • 17 January 2021
  • 1 reply
  • 46 views

Hi so I set my phone up yesterday and I thought I'd double check today that it is active. It is active but I have no signal, so I am unable to make calls or texts.

 

I'm unsure about how to deactivate my old sim or have the option to keep both Sims. 


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1 reply

Userlevel 6
Badge +10

Hi @Gem94,

Was this due to an upgrade? If so, you can continue using the old SIM card or you can log into your account online or through our app to activate the new SIM card. Please let us know how it goes.

Ryan

Why iD Mobile?