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New SIM not receiving text

  • 8 June 2018
  • 3 replies
  • 1326 views
S
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New to ID, set up transfer of old number yesterday, so realise PAC code will not have been set up yet. I can make calls and send texts on my new (temporary) ID number. However, I cannot receive texts at all (on my ID number or old Virgin one). Emails are fine. Is this normal?
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Best answer by Mohammed 11 June 2018, 15:04

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3 replies

Mohammed
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Userlevel 7
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Hey @Suttonteacher,

Sounds like it may be due to the port being in progress.

When did you submit the port?

Have you since tried restarting your handset?

If a port is in progress, they can usually be issues with both the temporary number and the number you're porting.

Mohammed

EDIT: Your topic has been moved to the section: Coverage, international & roaming
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
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Thanks, I don't know how to delete this or mark as answered. The issue was sorted, it was due to be in mid porting.
Mohammed
Rank
Userlevel 7
Badge +10
Thanks, I don't know how to delete this or mark as answered. The issue was sorted, it was due to be in mid porting.

Not a problem @Suttonteacher,

I've marked the best answer for you.

No need to delete the topic, we'd keep this open so it can help others who may be having the same issues as you.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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