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Question

no ID mobile phone coverage

  • 7 March 2022
  • 5 replies
  • 45 views

I missed an important phone call due to no ID mobile coverage. I can’t call them, can’t log in either as the code to reset my password is sent to my mobile…… 


5 replies

The phone call was scheduled for 11am and it is now 1pm and I still have no coverage. I have tried rebooting and it didn’t work.

Userlevel 8
Badge +5

Hello @PattiPJ,

Try your postcode with the following page:

https://www.three.co.uk/support/network_and_coverage/network_support

You might be being affected by an ongoing service disruption - anyway, good luck. 

Userlevel 8
Badge +9

Hey @PattiPJ,

Check the link above to see if there is any work or unplanned outage in your area.

I’m really sorry to hear you had issues with your coverage and I hope that this has since improved or resolved.

If you do still need help, please let us know.

Mohammed

 

I was told you were looking in on it and would get back to me but I haven’t heard anything yet

Userlevel 6
Badge +7

Hi @PattiPJ,

Were you advised this via Live Chat?

You can check the link that andewhite provided earlier to monitor the status of the issue.

 

Kash

 

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