Question

no service on my phone

  • 11 August 2021
  • 5 replies
  • 95 views
KatTagg Sara
Rank

I have tried resetting my phone and taking the sim out. Phone not working 

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5 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @KatTagg Sara,

sorry to hear that.

Have you just joined iD or been with us for some time?

Have you tried the service away from home incase it’s a local mast issue?

What’s your full postcode?

Mohammed

 

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KatTagg Sara
Rank

We have been with ID for quite a while. Service has been out for 2 days now and still not working. Postcode is BT28 2AZ 

Ryan
Rank
Userlevel 6
Badge +10

Hello @KatTagg Sara,

Thank you for that information. Unfortunately we can see congestion on the network mast in your area but we hope that this is resolved very soon. How is your signal away from home (at least a mile or two); is it any better? When at home, does the signal come and go?

Ryan

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KatTagg Sara
Rank

Hi, no this is still not working. It is incredibly frustrating. J have tried ringing you customer service line and cannot get through. Can someone contact me on REMOVEDas soon as possible please. 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @KatTagg Sara,

We’ve removed your number as this is a public forum.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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