I have recently joined ID and now I am unable to get OTP messages. How can I solve this?
Hi
We are sorry to hear about this issue. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
Ryan
This is an ongoing issue with ID Mobile
I have changed to ID mobile and having same issue cannot get NatWest OTP to register for online banking.lookibg back this is a common problem witu ID Modile.and everyone gets the same automated response .
I am waiting from my automated response .
Not good .from ID mobile and has put me right off.mifgt loo at cancelling contract still in the cancellation period
I can see that we have replied to a different post and we’ll assist you further there.
Kash
I recently ported my number to iD and now can't receive any OTP messages. Other SMS seem to be fine. I see this is a common problem.
I recently ported my number to iD and now can't receive any OTP messages. Other SMS seem to be fine. I see this is a common problem.
Okay
Have you tried the iD live chat service to get this sorted?
I recommend you chat between 9am and 6pm, and typing “talk to a person” once you get connected - you should avoid the 24/7 chat-bot if you do.
Anyway, good luck.
Thanks
Thanks
Okay
When I joined iD and ported my number to iD; I didn’t tell any organisations that I changed networks, yet my OTP messages continued being delivered OK.
What network did you use prior to joining iD?
You could test the live chat solution by contacting just ONE organisation, and tell you’ve been advised to let them know you’ve switched networks, because your OTP messages are not working.
I’d be surprised if that solved the issue though - good luck anyway.
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Thank you,
Rory
I don't seem to have a 'most helpful' button but thank you so much
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