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not receiving text messages

  • 2 September 2020
  • 65 replies
  • 7412 views
BOSS91
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Hello, my phone is not receiving any text messages from company's and websites (for example PayPal)... they've sent me a one off verification code to my number, but I've not received it yet. It's not the first time too (with other services) all of my settings are enabled, APN settings are correct etc.... checked all my inbox but can't find the code... it's been like half an hour. can someone help me out please..by the way i can receive messages from contacts. 

 

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Best answer by terrywebbs 16 January 2021, 16:45

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65 replies

S
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Userlevel 1

I try to chat with the live chat team and I am getting the exact same message from them.this is very inconvenience  for me

 

@sajeesh, we’re not alone! It seems many customers are complaining about this. And what doesn’t help is being ‘fobbed off’ whenever speaking to someone on Live Chat. Did you have any more luck with the team that communicates via private messages on here?

terrywebbs
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Badge +10

@Claytor23 

There are reported wide spread issues with the three network effecting text, however thankfully my calls still working for now!

(iD Mobile runs on the Three network)

Hopefully it might be a short term inconvenience.

G
Rank
Userlevel 1

@Geof

Mine just started working now!!! I am in the South West

Yeah I think ours are all working now, I just received a dozen or so in the last 30 mins... 

A
Rank
Userlevel 1

I don't receive sms from hmrc, mobile banking, whatsapp...

Mohsin
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Userlevel 6
Badge +4

HI @Alexander 987 

Is it the One-time password messages that you are not receiving on your phone?

-Mohsin

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Mohsin
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Userlevel 6
Badge +4

HI @Jays 

We will send you a Private Message to help with this. To view the message sent, simply click on your profile icon on the top right and select Private Messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
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Userlevel 1

And now I have this issue, can’t receive any sms at all. This is annoying, especially when I can’t receive from paypal, ebay, even from work :angry:.

S
Rank
Userlevel 1

P.S. Just to add, like others, I have gone through the whole series of troubleshooting tests – resetting phone, taking SIM out, resetting again, checking settings, trying the SIM in another phone, etc etc. Nothing sorts out the problem. 

S
Rank
Userlevel 1

P.P.S. Turns out I’m not receiving SMS texts from friends/contacts either. Just checked with a friend and asked him to text me. Nothing. 

S
Rank

I try to chat with the live chat team and I am getting the exact same message from them.this is very inconvenience  for me

 

S
Rank

No luck at all

iys a waste of time

Sean Cragg
Rank
Userlevel 1

Hi I’m having the exact same issue after i switched from vodafone. I’m doing the live chat conversation but literally getting replies once every 24 hours if that. Please can someone let me know how to resolve this, it’s getting ridiculous now😫

 

Did you manage to get this sorted I'm having this problem now. I also have just switched from Vodafone 

The problem I had was I wasn't getting activation codes from WhatsApp and banking app. But after a couple of days it sorted if self out

Kash
Rank
Userlevel 7
Badge +7

Hi @Dezzick3,

Have you tried the usual trouble shooting?

Have you checked that there isn’t a block on that number?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

Done all that usual things

but it’s not happening

S
Rank
Userlevel 1

Hi @kiraabrennan 

 

This issue should now be resolved. 

If you are still experiencing problems please let us know and we’ll send you a PM. 

 

Michelle

@Michelle, curious to know how this issue was resolved before. I’m having the exact same problem, along with countless others (judging from the number of threads reporting similar over the last year) and am concerned whether iD can fix it or not (especially for folks who port numbers over to iD). It’s worrying just how many iD customers have complained about this and got nowhere with the Live Chat or Tech team. 

S
Rank

@Michelle its not been resolved and still suffering

Kash
Rank
Userlevel 7
Badge +7

@Devadathan Balakrishnan,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
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Userlevel 7
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Hello @Geof,

This should now be resolved. 

 

Apologies for any inconvenience this may have caused.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

Companies seem to be OK but other users messages don’t arrive.

I’ve left it turned off for 30 minutes and it’s not fixed it.

The number was ported on Tuesday.

Thanks

D
Rank

Having the same issue with multiple, but not all, companies. Doesn’t seem to be any consistency. Please advise, I just joined ID yesterday and this has been incredibly frustrating!

M
Rank

I've got a Samsung and spoke to the vitual help and they was able to help me get texts from the bank but I'm still not receiving texts from friends unless they're with ID mobile.

This is a new sim and I moved my previous number over but I had my old sim in my old phone and was receiving the texts on that but not on my new phone? 

M
Rank
Userlevel 1

Hi @MarianB 

We are sorry to hear this. Have you tried restarting your phone, taking the sim out, and put back in? Please can you also try the in a different phone and see if you are able to receive any texts?

-Mohsin

Tried everything, including other phone, and no difference. 

Will
Rank
Userlevel 6
Badge +8

Hi @Megan.yeo,

 

This sounds like the port is dragging it’s feet going through. How long ago did you submit your PAC code to us? What’s the make and model of the old handset sorry?

 

Cheers,

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

Hi @Megan.yeo,

 

This sounds like the port is dragging it’s feet going through. How long ago did you submit your PAC code to us? What’s the make and model of the old handset sorry?

 

Cheers,

 

Will

I did it on the 9th got the confirmation that it successfully transferred over on the 10th.

The old phone is a Samsung galaxy A50

Ryan
Rank
Userlevel 6
Badge +10

Hi @Dezzick3,

We’re sorry to hear about this. Is it happening with only code messages from companies or have you seen it affect messages from ordinary phone numbers too?

Ryan

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