Solved

Not receiving texts

  • 31 January 2021
  • 5 replies
  • 127 views
M
Rank

I've been with iD for the last 2 years or more. In the last 2 weeks I have noticed Im not receiving all texts sent to me. I can get messages from some contacts, but not from others. Messages sent to my contacts do go through, I'm just not receiving replies from certain people. Nothing has changed in terms of my handset, location, phone usage etc. Can anyone help please? Thanks

icon

Best answer by Michelle 3 February 2021, 11:36

View original
This topic has been closed for comments

5 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Mumof3,

Which device are you using and do you know what devices those select contacts are using? It may be due to iMessage if they use iPhones, or an SMS issue if they use something else.

Also, are the contacts acing issues all with the same network?

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
M
Rank

I'm using a very old Samsung s7, so it may well be on its way out! But I do receive some text messages each day from lots of other contacts so it doesn't make sense. The particular contacts are on a range of networks (o2/ tesco/ 3) and using a range of phones (iphone/ samsung/ other android) so no one answer fits unfortunately. 

Michelle
Rank
Userlevel 5
Badge +8

Hi @Mumof3 

 

Are the texts delayed coming to you or do they not arrive at all?

 

Thanks

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

I don't receive them at all as far as I can see. For example I've had nothing from my sister since the 24th January despite her messaging me multiple times. They still don't show on my phone even now.

Thanks

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Mumof3 

Have you been able to test your sim card on another phone and check to see if the messages are coming through fine on there? We just need to test this to determine if the issue is with the sim or the handset. We look forward to hearing from you.

-Mohsin

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?