My elderly mother and disabled sister both are on ID. They intermittently get a ‘not registered on network’ message. This is annoying but today resulted in a situation that was unsafe for both of them. Is there a way to resolve this problem so it just doesn’t happen - ‘take your sim out and put it back in again’, ‘turn it off and on again’ aren’t the type of solutions I’m looking for and they just aren’t practical in our situation. If there is not explanation or resolution we will need to move to another provider.
Hi
Have you entered the affected postcode at the network service status checker here? This will tell you if there are any known network issues there.
Thank you,
Rory
Thanks, but they have removed the SIM in the past and still have the same problem intermittently which just isn’t something that they can deal with.
Hi
Thank you,
Rory
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with FacebookEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
- Data Rollover
- Bill Capping
- Roaming
- Find out more