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Person who called or I'm calling can't hear me

  • 15 October 2020
  • 38 replies
  • 3545 views

Userlevel 1

For about the last week calls i make or receive, the other party can't hear me. It takes several attempts before getting a connection that works. I live in Belfast.

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Best answer by Michelle 12 March 2021, 11:26

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38 replies

Userlevel 7
Badge +4

Hi @Rachel Linney 

 

I’m sorry to hear this, have you tried your iD Mobile SIM card in another device? I’d recommend trying this to see if the issue persists, please let us know the results of this.

 

Tom

Hi. I have started experiencing this issue in the last 2 weeks. On every call I make or when people call me they stop hearing me after a couple of minutes..I can still hear them. If they call straight back its fine again but it stops working after another minute or so. 

Also, if I call somewhere that's a call centre they can't hear me at all. Anywhere where there are multiple phonelines like my GP they can't hear me. 

I have checked my coverage and all OK and also did a phone update as suggested on Google but nothing has helped. 

Userlevel 7
Badge +10

Hello 

 

I am also having the same problem, when I ring someone they can't hear me but I can hear them, after a few attempts then they can hear me.

It isn't one particular person that I call I happens to most people I ring and also of the ring me this also happens. This has been happening for around 4 months and there is no fix apparently. I have reset my iPhone 13 and still cannot always speak to the caller as they cant hear here me

Hey @Peter Lowthian,

Is 4-months the time you joined or would that be conisdered a recent issue for you but not one always present?

How many bars of coverage have you got when the issue occur?

Does it happen at home only or everywhere you go?

Mohammed

 

Hello 

 

I am also having the same problem, when I ring someone they can't hear me but I can hear them, after a few attempts then they can hear me.

It isn't one particular person that I call I happens to most people I ring and also of the ring me this also happens. This has been happening for around 4 months and there is no fix apparently. I have reset my iPhone 13 and still cannot always speak to the caller as they cant hear here me

Userlevel 7
Badge +10

Hello @Shane123,

Check if you’re on the latest software.

Try recording an audio clip and play this back. If the issue persists, it’s down to a handset fault.

 

Mohammed

 

Hi I'd like to add to this.

 

Google pixel 6 pro, had it for two months,

Can hear but can't be heard. WiFi calling doesn't help. Apparently great coverage in ts10 area.

Tried SIM in another phone still got the problem

Any help?

 

Thanks.

 

Userlevel 8
Badge +6

It doesn’t kill 4G data unless you're in a call…

 

When VoLTE is turned off, your calls go out over the 3G network and so any background data will also use the 3G network but only during the call. When the call has ended your data uses the 4G network again. 🙂

 

FYI - When you turn VoLTE on, all your 4G calls are VoIP based (Similar to WiFi calling - different protocols).

I've had the same issue here too, on three different handsets and two sims.  Seems Wi-Fi calling is worse so maybe VoLTE might be the issue. Have tried turning that off and will see how it goes. Not ideal though as this also kills 4g data.  Been like this for over a month now.

I have also tried 2 phones. I have does as welshpaul suggested,  I'll let you know how it gets on 

Userlevel 6
Badge +8

Oh that’s great to hear.

 

Thanks for letting us know @gaultd. Didn’t realize your post was from so long ago sorry!

 

Will

 

 

Userlevel 1

Yes of course I tried the sim in another phone.

It was definitely a network issue. However, that was about 9 months ago and the problem seems to have gone away now.

Userlevel 6
Badge +8

Hi @gaultd,

 

Have you tried the SIM card in another handset?

 

Just thinking if the issue is everywhere, with all callers, it may well be a handset issue. Trying the SIM in another handset would allow us to know either way based on how it behaves.

 

Will

Thanks Paul I'll give it a whirl 👍

Userlevel 8
Badge +6

Hi,
Try going to Settings > Mobile Networks and turn off VoLTE calls. If have wifi calling on then try turning that off too! One other thing you could try, On a Samsung phone try Turning off Caller I'd spam protection.

See if that helps.

No thanks. You don't need any other info than what I've supplied. Other people have experienced the same problem so it's not a new unheard-of problem 

Userlevel 5
Badge +8

Hello @Ronny5656 

We’ll send you a private message on here so that we can verify your details and escalate this issue to our Back Office Team.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

Tbf I often call people from home and I've noticed it a few times when the receiver clearly can't hear me. 

My friend recently switched to idmobile and left his keys in my van so rang me from outside my house and it came apparent that we couldn't hear each other... from both calling each other, testing the problem .  We turned loud speaker on then it worked and turned bluetooth off and it worked too.

 

I'm currently sourcing new sims as this isn't good at all

Userlevel 5
Badge +8

Hello @Ronny5656 

 

Has this problem started recently or have you always had to place your calls on speaker and turn off your Bluetooth?

 

Michelle 

iD Mobile 

I have noticed when this happens if you put it on loud speaker it starts working. Turn off your bluetooth and it works OK.  Not great. Why should you have to do this to hear people calling...

Userlevel 6
Badge +4

Hi @Brian crowther 

We can see that your local Mast has been affected from 9 AM today morning, this is due to be fixed by 3 PM today. If you are still having issues by then, please let us know.

-Mohsin

I’m having the same problem at the moment

postcode hu5 4hf

Userlevel 4
Badge +10

Hi @chirpy999 

Looking at the postcode (LE67 4PD)

No problems are being reported there locally at all.

Are you able to pop your iD Mobile SIM into another phone just to see if things work ok there?

If things are working fine with another phone then you might want to look at doing a Factory Reset on your phone to see if that helps with the fault here.

michelle, hae enabled wifi calling ,rang someone no i provement. Wat is the next thing to try????

Userlevel 5
Badge +8

Hello @gaultd 

It does sound like there has been a drop in the coverage whilst you had been on these calls.

If the problems persists, please do let us know and we’ll raise the issue with our Technical Team for further investigation.

 

Michelle 

iD Mobile 

Userlevel 1

Michelle thanks for your reply. The problems I experienced did not seem to be location based in that they occurred when I was at home and away from home. It seemed to be quite random in that the person at the other end of the call could not hear me at all. Thought there was no one there and hung up.

Usually on the second or third attempt the call worked.

I haven't experienced this problem in the last week or so, so I'm hopeful it has resolved itself.

 

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