Question

poor connection speeds

  • 9 August 2021
  • 7 replies
  • 120 views

Hi I live in chester-le-street dh2 area.

I noticed a month ago that some work was carried out at my local mast.

Since then my connection speed is virtually non existent I used to get 10mbs minimum now I'm getting 2mbs maximum.

I'm left paying for a virtually unusable service now.

Hope you can help I don't want to cancel.

Thanks 

Paul


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7 replies

Userlevel 7
Badge +10

Hey @Paulatnortel,

Sorry to hear that.

What’s the full postcode of the area where this is happening?

I’ll check the local masts for you.

Have you tried switching to 3G only to see if this makes a difference?

 

Mohammed

Dh2 2hb

Userlevel 7
Badge +10

Hello @Paulatnortel,

The area shows Excellent Outdoor with Good Indoor coverage for data on 3G and 4G.

No reported mast issues or outages.

Closest 3G and 4G masts are showing at Chester-le-street Health Centre.

Have you tried using the service near there?

 

Mohammed

That's great it shows good connection speeds but it doesent solve the problem.

Signal was great but us virtually non existent at times now.

Your suggestion to move nearer the last only works if I lived nearer the mast ?

Fact is facts ...signals almost dead now.

Thanks 

Paul

Userlevel 6
Badge +8

Hi @Paulatnortel,

 

How many bars of signal are showing on your handset in these areas? Is it slow everywhere, or just this one specific location?

 

Will

All bars showing ...connection to your network isn't the issue it's the speed …

In fact today it's just got worse and I can only get basic sites ...no videos or streaming.

There's definitely a problem 

Userlevel 6
Badge +8

Hi @Paulatnortel,

 

Have you tried the SIM card in another handset to see how the speed behaves then?

 

Will

Why iD Mobile?