Question

poor coverage at home.

  • 23 December 2021
  • 2 replies
  • 42 views

I have recently joined ID but get very poor coverage at home. Signal strength is only one bar, increasing to 2 bars if I go into certain rooms upstairs. I have changed mobile settings to ID Mobile (from Auto) but this hasn’t improved it. 


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2 replies

Userlevel 8
Badge +9

Hello @annahone,

  1. Check the computer predicted coverage at your home using your postcode with this page http://www.three.co.uk/Discover/Network/Coverage.
  2. Also, check the network status using your postcode with this page http://www.three.co.uk/support/network_and_coverage/network_support.  
  3. Finally, if your handset is listed on the Wi-Fi Calling service device compatibility list, you can use the iD Wi-Fi Calling service. I rely on iD Wi-Fi Calling at home, because I live in a mobile not-spot.

Anyway, good luck.

Userlevel 7
Badge +10

I have recently joined ID but get very poor coverage at home. Signal strength is only one bar, increasing to 2 bars if I go into certain rooms upstairs. I have changed mobile settings to ID Mobile (from Auto) but this hasn’t improved it. 

 

Hey @annahone,

Let us know when you’ve checked the above,

Coverage on our checker only provides an estimate so if you’re unhappy with the coverage once you’ve tested this and want to return, please let us know.

We offer a 30-day returns on all purchases made from us directly.

Mohammed

Why iD Mobile?