Around a month ago I was having internet connection problems with my SIM which is a 30 day SIM only unlimited data, texts & phone. You sent me a new SIM & all was fine until yesterday & I am having the same problem which really is not good enough. I am tethering my TV & everything is buffering or pausing. I was on chat yesterday & here was the advice give:
our chat transcript4 Aug at 20:04PrintRaw messageID Mobile Service Chat <firstname.lastname@example.org>To: Les <email@example.com>The following is a record of your online chat.
|Chat start time||Tue, 4 Aug 2020 19:44:46 +0100 GMT|
|Chat end time||Tue, 4 Aug 2020 20:03:24 +0100 GMT|
|Duration (actual chatting time)||00:18:37|
|Operator||Christopher De Bliquy|
|Info: We've received your chat request. An agent will be with you shortly. |
Info: All our agents are busy helping other customers. Your estimated waiting time is 9 minutes and 14 seconds. Thanks for your patience.
Info: All our agents are busy helping other customers. Your estimated waiting time is 7 minutes and 11 seconds. Thanks for your patience.
Info: All our agents are busy helping other customers. Your estimated waiting time is 3 minutes and 31 seconds. Thanks for your patience.
Info: You're chatting with Christopher De Bliquy.
Christopher De Bliquy: Hi Les, how may I help you?
Les: Internet running very slow today postcode DN110YU are there any problems recently had a replacement SIM for the same reason.
Les: Where on idmobile can I finf coverage check
Christopher De Bliquy: Thank you for contacting us Les, and I am so sorry you are having issues with your internet. Would you please confirm if this was consistent or did it work at times?
Les: Only began today but all day including now
Les: I am tethering my TV & every thing is buffering my mobile is slow
Christopher De Bliquy: Thank you for confirming this Les. I can confirm there was an availability alarm in your area today, however this has been resolved. Might I suggest turning off the device that has your SIM inserted, then remove and reinsert the SIM before restarting that device, and give this a few minutes? I can confirm after there is network works happening that these few steps help to get your service back to its normal state.
Les: I will give it a go
Christopher De Bliquy: Is there any other information I can help with while I have you Les?
Les: No thanks have a good evening
Christopher De Bliquy: Thanks for chatting!!
There is a short survey that will follow this chat, just to rate my service to you today. If you would kindly fill that in, stay safe and have a lovely day further!
It didn’t work still having connection problems today?
Best answer by RyanView original