Question

Signal booster?

  • 18 January 2019
  • 3 replies
  • 616 views
Vikki
Hello, i get NO mobile signal in my house (on any network).
Does anyone know if the NEC Three home signal booster is compatible with an ID mobile contract- as ID mobile uses the THREE network?
Many thanks, Vikki.

3 replies

Mohammed
Rank
Userlevel 7
Badge +10
Hello @Vikki,

That's unfortunate to hear!

Living in a blackspot can't be too good.

In regards to the Signal Booster, we don't provide one directly from iD so I wouldn't believe this is compatible, You're welcome to try as it may work because of iD relying on Three UK's masts for coverage.

Have you checked out WiFi Calling?

This is a feature we offer on our network for select handsets allowing you to make calls/texts over WiFi.

Of course, this will depend on your WiFi connection but should help in some way.

We've got a WiFi Calling topic on our Community as well as a page on our website here:

Community Link
Website Link

Mohammed
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Chloe Iles
Rank

I'm in the same situation and sadly ID have said my only option is to buy my way out my contract, at full cost!! I'm disgusted and left with a phone that doesn't serve a purpose

Will
Rank
Userlevel 6
Badge +8

Hi @Chloe Iles,

 

How far into your contract are you? We do offer a 30 day signal guarantee for these type of instances, did you report the signal issues within the first 30 days?

 

Have you tried enabling WiFi calling at home to increase your call quality?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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