I have had an ID sim card for a number of years and have never had a problem. Recently I had to switch to a new phone and now I cannot get a signal when at home. I know for a fact there is no problem with coverage as two other family members who also have ID sim cards are not experiencing and problems. When I go out the signal comes and goes and its pot luck as to whether or not I can make a call or not. I am pulling my hair out and I am thinking of leaving ID as I am losing business. Could it be that the sim card has become ineffective?
Hello
It sounds frustrating - have you looked at the following community support article about network coverage?
Help with network coverage | Join the discussion, ask questions, share advice. (idmobile.co.uk)
To be honest, if everything worked before your switched your phone, it sounds like a the phone is the problem. Can you try your SIM in another phone (you mentioned other family members don’t have a problem).
Doing this will help to determine if it’s your SIM or the your phone, which might be causing the problem.
Good luck! Â
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