Question

sorry, your call cannot be completed

  • 10 August 2021
  • 3 replies
  • 96 views

Hello, is anyone else experiencing this issue?

 

i can recieve calls but cannot make them

or send text messages either

 

i logged With help desk but massively inconvenient and unusual - at least i have internet access so whatsapp calls work so it could be worse!


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3 replies

Userlevel 7
Badge +10

Hello @SimonId77,

That’s odd.

Is this happening in one set location or wherever you go?

Have you tried multiple numbers from different networks or is this over just one network you’re calling? e.g. all EE numbers only etc.

 

Mohammed

Hello 
 

thanks for your reply

 

yes it is odd - it happens when i call any number but i am Roaming at the moment but normally

it is fine.

Userlevel 7
Badge +10

Hello @SimonId77,

It could be due to Roaming.

Which country are you in and what number are you calling? e.g. 0777  or 0800 etc? (don’t confirm the full number, just the prefix).

Make sure the number is +44 instead of 0 so for 0712345678 it’d be +44712345678 

Mohammed

Why iD Mobile?