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Unable to hear

  • 7 February 2021
  • 9 replies
  • 109 views

Sometimes when making and receiving calls myself or the caller are unable to hear each other.  

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Best answer by Will 11 February 2021, 15:45

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9 replies

Userlevel 7
Badge +10

Hello @DazScaff,

To help troubleshoot the issue, can you confirm if you have the same problem when listening to audio or video on the device?

If so, this sounds like a handset fault with the speakers.

 

If not, then is this with a specific person or anyone that calls?

How many bars of coverage do you have when the issue occurs?

 

Mohammed

It is only when receiving and calling people 

Userlevel 6
Badge +8

Thanks @DazScaff,

 

Is that on several different numbers, or just a particular one? How many bars of signal are showing when this happens?

 

Will

Hi, it’s on different numbers, signal can be anywhere between 2 bats and full.  If I usually hang up and call back that can work. 

Userlevel 6
Badge +8

Thanks @DazScaff,

 

May I ask sorry, have you tried the SIM in a different handset to see if the problem happens then?

 

Will

Yeah tired it back in my iPhone 7 and no issue

Userlevel 6
Badge +8

Cheers @DazScaff,

 

I suspect it’s the handset then. How long have you had it? Did you purchase it from ourselves?

 

Will

Yes got the handset from you, it’s only 3 month old 

Userlevel 6
Badge +8

Oki doke @DazScaff,

 

We’ll drop you a Private Message now to see what we can do for you.

 

Will

Why iD Mobile?