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Wi-Fi Calling & 4G Calling

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Holisticrob
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Userlevel 1

I have a note 8 on the list, wifi calling is turned on and software updated but still not working.  Any ideas????

Kevin
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Hello there @nrsp 

The only reason I could think that it wouldn’t work is if the firmware for the phone is one that is flashed in particular with a previous network so that certain features (WiFi calling in this case) are only compatible when used with said networks own SIM’s.

We’ve heard customers tell us they’ve flashed the firmware to make things work fine thereafter, but that’s not something we’d be able to help with from our side.

 

You’d be welcome to purchase a SIM and cancel it within the cooling off period to test if your phone allows for WiFi calling though.

Kevin
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Good to hear that @Meritez 

Sometimes devices unlisted can work, it’s just that with subsequent updates to firmware the ability then gets lost.  So in the effort to not disappoint people it’s best to usually leave them off the list just so that we don’t potentially disappoint people in future by reporting something falsely.

N
Rank

Hello,

 

I would like to join ID.

 

I have a device on your wifi calling list (Sony Xperia XA2) but I didn’t buy it from ID. It is unlocked and up to date.

 

Will it definitely work for wifi calling and volte on ID?

 

Thanks!

 

NickP

Chrispynutt
Rank

There is no such phone as the Sony Xperia X10. There is the Sony Xperia 10 and the Sony Ericsson X10. I assume you mean https://www.idmobile.co.uk/shop/pay-monthly/sony-xperia-10-64gb-black can you update please, its confusing.

Also will you support at least one “Android One” handset? https://www.android.com/one/

As outside of an iPhone or Google Pixel 4 most other phones have woeful update schedules and I don’t like to risk my security on a quickly out of date phone. I would happily purchase direct from yourselves if offered. Unfortunately the Nokia 2.2 and Moto One Macro are not Android One like many of their siblings.

I realise that these are niche compared to Samsung or Apple, but at least one option would be very much appreciated.

A
Userlevel 1

Are you guys working on adding older phones to the list, or is it just newer models that get included? 

I've moved to a new office at work, where we get no signal, and my poor Moto G6 can't send/receive any calls through the day (maybe this is a blessing in disguise).

Kurtph1969
Rank
Userlevel 2

Hi,

Had my iD SIM for about a week now. I'm aware that Three only broadcasts VoLTE on Band 20 (800 MHz). One thing I'm noticing is that if both LTE bands are available, I'm tending get Band 3 i.e. no VoLTE. In areas with limited Band 3 but good Band 20 the phone is constantly switching between VoLTE and UMTS (I.e. 3G) I tested this on my partner's phone and the results were the same.

E.g. Currently I'm in Lancaster City Centre, on 4G but not on VoLTE. Anyone else experiencing this?Hi,

What phones are you using?

Cheap Chinese model and a Moto G4 (which doesn't support VoLTE). Irrelevant though as I know that iD is not utilising Band 20 as much as it could. Plus the Umidigi worked flawlessly on EE 2 weeks ago 😐
Meritez
Rank
Userlevel 2
Hi,

Had my iD SIM for about a week now. I'm aware that Three only broadcasts VoLTE on Band 20 (800 MHz). One thing I'm noticing is that if both LTE bands are available, I'm tending get Band 3 i.e. no VoLTE. In areas with limited Band 3 but good Band 20 the phone is constantly switching between VoLTE and UMTS (I.e. 3G) I tested this on my partner's phone and the results were the same.

E.g. Currently I'm in Lancaster City Centre, on 4G but not on VoLTE. Anyone else experiencing this?

Hi,

What phones are you using?
Meritez
Rank
Userlevel 2
Id mobile support volte and vowifi on the Huawei P8 lite 2017, but it's not listed on the website.
Kurtph1969
Rank
Userlevel 2
Hi,

Had my iD SIM for about a week now. I'm aware that Three only broadcasts VoLTE on Band 20 (800 MHz). One thing I'm noticing is that if both LTE bands are available, I'm tending get Band 3 i.e. no VoLTE. In areas with limited Band 3 but good Band 20 the phone is constantly switching between VoLTE and UMTS (I.e. 3G) I tested this on my partner's phone and the results were the same.

E.g. Currently I'm in Lancaster City Centre, on 4G but not on VoLTE. Anyone else experiencing this?
C
Hi, I wonder if someone can help me with WiFi calling
Samsung S9
Up to date software
Strong WiFi signal
Very weak 3g in our area
WiFi calling is on in phone settings


WiFi calling doesn't work either, driving me mad
Sits in "dialling" for about 30 seconds
Then "out of service area"
Finally "not in service area


Here are screenshots

3 Attachments
J
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Userlevel 1
Is support coming for the Pixel 2 XL?
Ryan
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Userlevel 6
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Hey @Zeeshan,

As our list of supported devices increases, we hope that yours will be included in time.

Ryan
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Zeeshan
ID mobile supports Samsung A6 (2018) for wifi and 4G calling, BUT, why not Samsung A6 Plus (2018)? i turned on both in my phone, but not working....


Samsung Galaxy A6 and A6+ plus

😣
Mohammed
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Userlevel 7
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Hey @mattm591,

Nothing that I can confirm just yet, but if it's added, we'll update this topic!

Mohammed
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M
Rank
Will you be adding Wifi calling for the newer Nokia devices? (e.g. Nokia 3.1)
Mohammed
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Userlevel 7
Badge +10
Any plans to add OnePlus handsets to the list? I have the 5, and would love the WiFi calling. The id network drops like dead fly at least couple times a week at work, and I am left with no contact to my family :(

Hello @Lanahannah,

I believe the OnePlus devices are an O2 exclusive so it's unlikely these handsets would be on our list to be added. Sorry about that1

Mohammed
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Lanahannah
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Any plans to add OnePlus handsets to the list? I have the 5, and would love the WiFi calling. The id network drops like dead fly at least couple times a week at work, and I am left with no contact to my family 😞
Ryan
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Userlevel 6
Badge +10
I'm thinking about joining ID Mobile but have been put off by this topic? Do you actively block 'officially' unsupported phones from using these features? I'm currently with BT and whilst they have an official list of supported phones, they will let any connect and use them, they just can't guarantee it will work. My phone isn't on the BT list and works perfectly. Obviously if you're actively blocking people then there's no point me switching for a worse service (I rely on VoLTE/Wifi Calls).

Hi @bobobob,

Welcome to the iD Community!

We don't actively block this feature for phones not on our list, it is just a case of advising that we can't guarantee that the feature will work with devices not on our official supported list.

I hope this helps!

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
B
I'm thinking about joining ID Mobile but have been put off by this topic? Do you actively block 'officially' unsupported phones from using these features? I'm currently with BT and whilst they have an official list of supported phones, they will let any connect and use them, they just can't guarantee it will work. My phone isn't on the BT list and works perfectly. Obviously if you're actively blocking people then there's no point me switching for a worse service (I rely on VoLTE/Wifi Calls).
Mohammed
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Userlevel 7
Badge +10
I have switched from ee to id purely for the great deal i was offered. However i have just found out that my phone lg g5 is not compatible with wifi calling.

Will this be added as we live in a black spot for your signal.

Regards

Mark

Hello @Tommo1967,

There's already a Wi-Fi calling topic so I've merged your topic with this.

We don't have any dates we can confirm for when/if this handset would be added to the supported lists.

Sorry about that.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tommo1967
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I have switched from ee to id purely for the great deal i was offered. However i have just found out that my phone lg g5 is not compatible with wifi calling.

Will this be added as we live in a black spot for your signal.

Regards

Mark
Mohammed
Rank
Userlevel 7
Badge +10
Hello @Bosshogg,

We already have a WiFi Calling topic on our forum already.

Please use the search function next time before creating a topic.

I've merged your topic to the existing one.

At this moment in time, we're working with manufacturers to add new handsets to our supported lists and we'll keep this topic updated when newer handsets are available.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1
ID looks great. The only thing holding us back from brining all my lines over is the lack of WiFi calling on Android handsets that natively support it.

Any plans to include it on other devices? Especially those that don't require any software like the P Smart, P20 etc.
Mohammed
Rank
Userlevel 7
Badge +10
Hey @luutjamie, @Isaac & @Teeks91,

Welcome to the iD Community.

We're working with the manufacturers directly to add new handsets to our list.

We'll keep this topic updated when a new handset is added.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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