Sticky F.A.Q.

Wi-Fi Calling & 4G Calling

  • 29 March 2018
  • 55 replies
  • 24329 views

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What is Wi-Fi Calling (VoWIFI)?


Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.

Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before. Oh, and you can also use it to send texts. Here’s how to get it…

How do I get Wi-Fi Calling?


1. Check that your phone is compatible.
Here’s the important bit. Is your phone compatible? Well, if you’ve got one of these, you’re in luck:

Apple Phones:

  • iPhone SE
  • iPhone SE (2020)
  • iPhone 5s
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone 12
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 12 Mini

 

Android Phones:

 

Alcatel:

  • Alcatel 1X (2019)
  • Alcatel 1S
  • Alcatel 1S 2021
  • Alcatel 3 (5053Y)
  • Alcatel 3L
  • Alcatel 3L 2021

Doro:

  • Doro 7080

Google:

  • Google Pixel 4A
  • Google Pixel 4A (5G ready)

  • Google Pixel 5

Huawei Phones:

  • Huawei Mate 10 Pro.
  • Huawei P Smart (2018)
  • Huawei P Smart (2019)
  • Huawei P Smart (2020)
  • Huawei P Smart (2021) 
  • Huawei P20
  • Huawei P20 Plus
  • Huawei P20 Lite
  • Huawei Mate 20 Pro
  • Huawei Mate 20 Lite
  • Huawei Y5P
  • Huawei Y6 (2019)
  • Huawei Y6S
  • Huawei Y7
  • Huawei Y7 (2019)
  • Huawei P30 Lite
  • Huawei P30
  • Huawei P30 Pro
  • Huawei P30 Pro New Edition
  • Huawei P30 Lite (2020)
  • Huawei P40 (5G Ready)
  • Huawei P40 Pro (5G Ready)

Honor:

  • Honor Play
  • Honor View 10
  • Honor View 20
  • Honor 8X
  • Honor 8A
  • Honor 9 Lite
  • Honor 9X
  • Honor 10
  • Honor 10 Lite
  • Honor 20

Nokia:

  • Nokia 1.3
  • Nokia 2.2

Oppo:

  • Oppo A72
  • Oppo A54
  • Oppo Reno 4

  • Oppo Reno 4Z

  • Oppo Reno Pro

  • Oppo A15

  • Oppo Find X3 Pro
  • Oppo Find X3 Neo
  • Oppo Find X3 Lite

Samsung:

  • Samsung A21S
  • Samsung A3
  • Samsung A3 (2017)
  • Samsung A5
  • Samsung A51
  • Samsung A6
  • Samsung A7
  • Samsung A71
  • Samsung A9
  • Samsung A12
  • Samsung A40
  • Samsung A41
  • Samsung A42 (5G Ready)
  • Samsung A50
  • Samsung A52 (5G Ready)
  • Samsung A70
  • Samsung A02s
  • Samsung A32
  • Samsung J6
  • Samsung Galaxy J6+ (2018)
  • Samsung J6 (2018)
  • Samsung Galaxy J4 + (2018)
  • Samsung S7
  • Samsung S7 Edge
  • Samsung Note 8
  • Samsung Galaxy Note 9
  • Samsung Note 10
  • Samsung Note 10 Lite 
  • Samsung Note 10+
  • Samsung Note 10+ 5G Ready
  • Samsung S8
  • Samsung S8+
  • Samsung S9
  • SamsungS9+
  • Samsung S10
  • Samsung S10 Lite
  • Samsung S10+
  • Samsung S10e
  • Samsung S20 (4G)
  • Samsung S20 (5G Ready) 
  • Samsung S20 Plus (5G Ready)
  • Samsung S20 Ultra (5G Ready)
  • Samsung S20 FE
  • Samsung S20 FE (5G Ready)
  • Samsung S21 (5G Ready)
  • Samsung S21 Plus (5G Ready)
  • Samsung S21 Ultra (5G Ready)

Sony:

  • Sony L4
  • Sony XZ3
  • Sony XZ2
  • Sony XA2
  • Sony Xperia X10 (SM13)
  • Sony Xperia 1 (PF13)
  • Sony Xperia 1 II 5G
  • Sony Xperia 5
  • Sony Xperia 5 II (5G ready)
  • Sony L3

Motorola:

  • Motorola One Macro
  • Motorola G8 Plus
  • Motorola G9 Power
  • Motorola E6S
  • Motorola G 5G Plus
  • Motorola G8 Power Lite

2. Make sure you have access to Wi-Fi.
Wi-Fi calling will work when you’re unable to connect to either a 3G or 4G network and have a minimum of 2MB Wi-Fi speed. Most current Wi-Fi packages offer speeds between 8MB and 200MB. If you’d like to check yours, just head over to Google, type in ‘internet speed test’, and take the test.

3. Make sure your software is up to date.
You now need to update your phone's software, if it’s not bang up to date already. If you’re an iPhone user, you’ll need to install the latest software and accept the latest carrier settings (there’s a question on how to do this below).
Then your Wi-Fi Calling is good to go - you might just need to switch on Wi-Fi Calling in your phone settings.

 

What's the difference between 4G Calling and Wi-Fi calling?


4G Calling lets you make and take calls over a 4G network. Wi-Fi Calling, on the other hand, lets you make and take calling through a wireless internet connection.

 

Does Wi-Fi Calling come out of my allowances?


Yes, Wi-Fi Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.

You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.

How do I update my Android phone’s software to get Wi-Fi Calling?


To get Wi-Fi Calling you need to make sure your software is up to date. We recommend you backup your phone's memory before you do any software updates - just to make sure everything's safe.

 

How exactly do I enable Wi-Fi Calling on my iPhone?


To enable Wi-Fi Calling on a compatible Apple handset, follow these steps:

• Make sure your device is connected to a Wi-Fi or cellular network.
• Upgrade to iOS 11.2
• Accept new carrier settings
• Go to settings > Mobile data > Wi-Fi calling

To check your carrier settings, simply tap Settings > General > About. The carrier field should display iD 31.1 or greater.

 

Can I use Wi-Fi Calling abroad?


No, sorry. It only works in the UK.

 

What is 4G Calling (VoLTE)?

4G Calling (VoLTE) is another great iD feature on selected handsets. This free service lets you make and receive calls over our 4G Network.

We know that indoor blackspots can stop you getting connected. With 4G Calling, that's not a problem.

It gives you clearer calls, in more places than ever before.

 

How do I get 4G Calling?


1. Check that your phone is compatible.
We only support a select number of handsets currently. If you have one of these, you'll be good to go.

Apple Phones:

  • iPhone SE
  • iPhone SE (2020)
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 6S
  • iPhone 6S Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhoneXS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone 12
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 12 Mini

Android Phones:

Alcatel:

  • Alcatel 1X (2019)
  • Alcatel 1S
  • Alcatel 1S 2021
  • Alcatel 3 (5053Y)
  • Alcatel 3L
  • Alcatel 3L 2021

Doro:

  • Doro 7080

Google:

  • Google Pixel 4A
  • Google Pixel 4A (5G ready)

  • Google Pixel 5

Huawei Phones:

  • Huawei P10
  • Huawei P10 Lite
  • Huawei P10 Plus
  • Huawei P Smart (2018)
  • Huawei P Smart (2019)
  • Huawei P Smart (2020)
  • Huawei P Smart (2021) 
  • Huawei P20
  • Huawei P20 Plus
  • Huawei P20 Lite
  • Huawei P8 Lite
  • Huawei Mate 20 Pro
  • Huawei Mate 20 Lite
  • Huawei Y5P
  • Huawei Y6 (2019)
  • Huawei Y6S
  • Huawei Y7
  • Huawei Y7 (2019)
  • Huawei Mate 10 Pro
  • Huawei P30 Lite (2020)
  • Huawei P30
  • Huawei P30 Pro
  • Huawei P40 Lite 
  • Huawei P40 (5G Ready)
  • Huawei P40 Pro (5G Ready)

Honor:

  • Honor Play
  • Honor View 10
  • Honor View 20
  • Honor 9 Lite
  • Honor 9X
  • Honor 10
  • Honor 10 Lite
  • Honor 20
  • Honor 8X
  • Honor 8A

Nokia:

  • Nokia 1.3
  • Nokia 2.2

Oppo:

  • Oppo A72
  • Oppo Reno 4
  • Oppo Reno 4Z
  • Oppo Reno Pro
  • Oppo A15
  • Oppo A54
  • Oppo Find X3 Pro
  • Oppo Find X3 Neo
  • Oppo Find X3 Lite

Samsung:

  • Samsung A21S
  • Samsung A3 (2017)
  • Samsung S7
  • Samsung S7 Edge
  • Samsung S8
  • Samsung S8+
  • Samsung S9
  • Samsung S9+
  • Samsung S10 
  • Samsung S10+
  • Samsung S10e
  • Samsung S20 (4G)
  • Samsung S20 (5G Ready)
  • Samsung S20 Plus (5G Ready)
  • Samsung S20 Ultra (5G Ready)
  • Samsung S20 FE
  • Samsung S20 FE (5G Ready)
  • Samsung S21 (5G Ready)
  • Samsung S21 Plus (5G Ready)
  • Samsung S21 Ultra (5G Ready)
  • Samsung A10
  • Samsung A3
  • Samsung A5
  • Samsung A51
  • Samsung A6
  • Samsung A7
  • Samsung A71
  • Samsung A9
  • Samsung A12
  • Samsung A20e
  • Samsung A40
  • Samsung A42 (5G Ready)
  • Samsung A50
  • Samsung A52 (5G Ready)
  • Samsung A70
  • Samsung A80
  • Samsung A02s
  • Samsung A32
  • Samsung Galaxy J4 + (2018)
  • Samsung J6
  • Samsung Galaxy J6+ (2018)
  • Samsung J6 (2018)
  • Samsung Note 8
  • Samsung Galaxy Note 9
  • Samsung Galaxy Note 10
  • Samsung Note 10 Lite 
  • Samsung Galaxy Note 10 +

Sony:

  • Sony L4
  • Sony XZ3
  • Sony XZ2
  • Sony XA2
  • Sony L3
  • Sony Xperia X10 (SM13)
  • Sony Xperia 1 (PF13)
  • Sony Xperia 1 II 5G
  • Sony Xperia 5
  • Sony Xperia 5 II (5G ready)

Motorolla:

  • Motorola One Macro
  • Motorola G8 Plus
  • Motorola G9 Power
  • Motorola E6S
  • Motorola G 5G Plus
  • Motorola G8 Power Lite
     

2. Make sure you have access to 4G.
Using 4G calling requires you to have access to 4G.
Make sure that your mobile data is turned on and you have a 4G connection available.
You can check your coverage here

3. Make sure your software is up to date.
You now need to update your phone's software, if it’s not bang up to date already. If you’re an iPhone user, you’ll need to install the latest software and accept the latest carrier settings

 

Does 4G Calling come out of my allowances?


Yes, 4G Calling comes out of your monthly allowance of minutes. If you haven't got any minutes left, you'll be charged at our usual out-of-plan rates.

You'll also be charged at our out-of-plan rates if you make a call that's not covered by your monthly allowance of minutes. These include international calls, or premium calls such as chat lines and TV competitions.


Any more questions on the Wi-Fi Calling or 4G Calling? Post them below. Or alternatively visit our Help & Advice pages at 4G Calling or Wi-Fi Calling

 


55 replies

Userlevel 1

Are you guys working on adding older phones to the list, or is it just newer models that get included? 

I've moved to a new office at work, where we get no signal, and my poor Moto G6 can't send/receive any calls through the day (maybe this is a blessing in disguise).

Userlevel 1

It is on ID as well.  I keep trying to talk to ID  but I cant seem to get a person to talk with. Their online system says it's an agent but they keep just giving generic answers like a robot. I don't know what to do.

Userlevel 1

Good idea I'll give it a try but I'm in europe at present do I'll try it on Sunday. 

Userlevel 7
Badge +10

Hi @sunnybank 

Did Kurt’s message above help at all?

If not, do you happen to know if the phone you bought was previously sold through another network at all?

Some of the other networks flash the firmware of phones sold directly through them which unfortunately make it so certain features become exclusively locked unless you’re using their SIM’s.  EE being one in particular we’ve seen examples of this being the case.

SIM-free phones that have never had any network affiliation prior should always be fine if they’re on our compatibility list though. 

Phones sold through iD Mobile on contract don’t get locked in such a way if you were to use them elsewhere later down the line neither.

Userlevel 7
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Good to hear that @Meritez 

Sometimes devices unlisted can work, it’s just that with subsequent updates to firmware the ability then gets lost.  So in the effort to not disappoint people it’s best to usually leave them off the list just so that we don’t potentially disappoint people in future by reporting something falsely.

Userlevel 7
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When did you buy the Alcatel @sunnybank?

Was it from ourselves or someone else?

Have you been able to use WiFi calling with it when you pop in a friend/ family members SIM do you know? 

Userlevel 2

No i didnt come from CPW - it was a tesco’s refurb from ebay… it could have had some history i guess but its an immaculate refurb and works perfectly other than wifi calling… wifi calling appears to be a bit bleading edge hit and miss at the moment

As previously mentioned by others, if it was on another network (despite it being unlocked) there's problem something in the custom firmware that's preventing WiFi calling from working on ID.

Userlevel 1

I have a note 8 on the list, wifi calling is turned on and software updated but still not working.  Any ideas????

Userlevel 2

I have a note 8 on the list, wifi calling is turned on and software updated but still not working.  Any ideas????

Try enabling air plane mode, then turn on WiFi. It sometimes doesn't work if you are in an area of good coverage.

Userlevel 1

Sadly doesn't seem to have worked. Do ID need to activate the SIM for wifi calling?

Userlevel 2

Sadly doesn't seem to have worked. Do ID need to activate the SIM for wifi calling?

 

Are you trying this on your home wifi network? I would suggest you try a public hotspot. Some routers need the correct ports opening up to allow wifi calling traffic. E.g. I found I couldn’t use wifi calling at work because out internet provide had blocked the required ports! I am sure if you try a different place (or two) you will find it works. There is no specific setting on the SIM card, if you can make calls you should be able to route via wifi.

 

You can read more at this thread: https://community.idmobile.co.uk/ask-a-question-18/ports-and-protocols-needed-for-wifi-calling-31811

Userlevel 1

Thank you again for taking the time to get back to me

It is on my home network but my other note 8 works perfectly on it !! I'm not sure what else to try.

Userlevel 2

Thank you again for taking the time to get back to me

It is on my home network but my other note 8 works perfectly on it !! I'm not sure what else to try.

What network is that one on? Have you contacted ID?

Userlevel 2

It is on ID as well.  I keep trying to talk to ID  but I cant seem to get a person to talk with. Their online system says it's an agent but they keep just giving generic answers like a robot. I don't know what to do.

Maybe daft question, have you tried swapping the sim cards round?

There is no such phone as the Sony Xperia X10. There is the Sony Xperia 10 and the Sony Ericsson X10. I assume you mean https://www.idmobile.co.uk/shop/pay-monthly/sony-xperia-10-64gb-black can you update please, its confusing.

Also will you support at least one “Android One” handset? https://www.android.com/one/

As outside of an iPhone or Google Pixel 4 most other phones have woeful update schedules and I don’t like to risk my security on a quickly out of date phone. I would happily purchase direct from yourselves if offered. Unfortunately the Nokia 2.2 and Moto One Macro are not Android One like many of their siblings.

I realise that these are niche compared to Samsung or Apple, but at least one option would be very much appreciated.

Hi, ive just bought an Alcatel 3L (2019) specifically because its on the wifi calling supported list... but it doesnt seem to work…. is there something i need to do to ‘activate’ it?  Latest sw update applied etc..

Thanks

Userlevel 2

Hi, ive just bought an Alcatel 3L (2019) specifically because its on the wifi calling supported list... but it doesnt seem to work…. is there something i need to do to ‘activate’ it?  Latest sw update applied etc..

Thanks

Under network>mobile network, there might be an option to turn on WiFi calling. You can sometimes check if it's working by enabling airplane mode, then turning on WiFi again. If not, you might be our of luck. Please let me know how your get on.

Userlevel 7
Badge +9
Wi-Fi calling was working brilliantly on my Samsung Galaxy S8 for a few weeks (I notice it's not on the official list), but now seems to have stopped.



Please reconsider adding it back again - like I said, it worked very well.



Thanks.




Welcome to the new iD Community Paul!



Whilst the Samsung Galaxy S8 isn't currently on our list, we're working on expanding our list of supported handsets.



We hope that this is available in the near future.



Mohammed
Userlevel 7
Badge +9
When will wifi calling be available on Samsung Galaxy handsets? The area I'm in has no signal from ID. I saw that you supported Wifi calling which is one of the reasons that I chose to move to you but hadn't seen that you only supported Apple products. I have an S7.



Hi Slaine,



We're working on with the manufacturers on expanding our list of supported handsets. We don't have any set dates but will update this topic when a new handset is added.



Mohammed
Userlevel 7
Badge +9
Hey @luutjamie, @Isaac & @Teeks91,



Welcome to the iD Community.



We're working with the manufacturers directly to add new handsets to our list.



We'll keep this topic updated when a new handset is added.



Mohammed
Userlevel 7
Badge +9
Hello @Bosshogg,



We already have a WiFi Calling topic on our forum already.



Please use the search function next time before creating a topic.



I've merged your topic to the existing one.



At this moment in time, we're working with manufacturers to add new handsets to our supported lists and we'll keep this topic updated when newer handsets are available.



Mohammed
Userlevel 7
Badge +9
I have switched from ee to id purely for the great deal i was offered. However i have just found out that my phone lg g5 is not compatible with wifi calling.



Will this be added as we live in a black spot for your signal.



Regards



Mark




Hello @Tommo1967,



There's already a Wi-Fi calling topic so I've merged your topic with this.



We don't have any dates we can confirm for when/if this handset would be added to the supported lists.



Sorry about that.



Mohammed
Userlevel 7
Badge +9
Any plans to add OnePlus handsets to the list? I have the 5, and would love the WiFi calling. The id network drops like dead fly at least couple times a week at work, and I am left with no contact to my family :(



Hello @Lanahannah,



I believe the OnePlus devices are an O2 exclusive so it's unlikely these handsets would be on our list to be added. Sorry about that1



Mohammed
Userlevel 7
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Hey @mattm591,



Nothing that I can confirm just yet, but if it's added, we'll update this topic!



Mohammed
Userlevel 7
Badge +9
I'm thinking about joining ID Mobile but have been put off by this topic? Do you actively block 'officially' unsupported phones from using these features? I'm currently with BT and whilst they have an official list of supported phones, they will let any connect and use them, they just can't guarantee it will work. My phone isn't on the BT list and works perfectly. Obviously if you're actively blocking people then there's no point me switching for a worse service (I rely on VoLTE/Wifi Calls).



Hi @bobobob,



Welcome to the iD Community!



We don't actively block this feature for phones not on our list, it is just a case of advising that we can't guarantee that the feature will work with devices not on our official supported list.



I hope this helps!



Ryan

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