Question

wifi issues

  • 8 February 2021
  • 5 replies
  • 79 views

Userlevel 1

I have connected  to home router  but WiFi drops out  on phone plus does  not auto connect to open WiFi 


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5 replies

Userlevel 4
Badge +10

Hi @Shortie 

Does this problem happen to other devices in your house?  If so, you may need to restart your router or check with your home broadband provider to find out if you’re having any problems locally.

 

Are you able to make calls, texts, and use mobile data from the iD SIM ok?

Userlevel 1

My router  is fine and no issues with other devices but my phone is still not connecting  correctly  to WiFi and drops out I can use  mobile data and all other functions  but not WiFi. At home or work it does not pick up any open WiFi or fixed WiFi 😒 

Userlevel 6
Badge +8

How strange @Shortie.

 

How long have you had the handset, and how long has it been an issue? Is the handset one you got through us?

 

Will

Userlevel 1

Had the handset since  jan 29th 2021 and yes  ordered from carphone  warehouse  problem  since  day 1

Userlevel 6
Badge +8

I’d recommend getting in touch with Carphone Warehouse @Shortie and letting them know you suspect a fault with the handset, as what you’re describing doesn’t sound right at all I’m afraid.

 

Will

Why iD Mobile?