Question

Cannot change delivery address

C
Rank

Trying to get an upgrade but can’t because the checkout address is incorrect. I’ve updated my address in my details multiple times but it just won’t reflect the changes on the checkout. I do not want to send the phone to the wrong address.

3 replies

P
Rank
Userlevel 4
Badge +2

Hi @cpus 

Welcome to the iD Community.

I’m sorry to see this post was not responded to.

Have you managed to process the upgrade?

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
G
Rank

This week I signed a SIM only contract but there is a big problem: there is mistake in my address. The flat number was wrong. It was three days ago. I have tried to knock on the door of the person that should have received the SIM card but there is nobody. I wonder what the next step should be.

Thanks  

Glaucus

Will
Rank
Userlevel 6
Badge +8

Hi @Glaucus,

 

We’ll send you a Private Message so that we can suspend that SIM card and send you a new one out.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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