Changing a Delivery Address
I'm sorry to hear this! Are you trying to change the delivery address of an order made on our website?
Ryan
Hello
If you item has been dispatched and you’ve got a tracking number you can usually change the delivery address via the delivery companies website.
If your item is out-of-stock then speak to iD to change the delivery address. Use the iD Live Chat service to get this sorted quickly.
Be sure you chat between 9am - 8pm weekdays and 9am - 6pm weekends, so you get a person in the iD customer support team.
Type “talk to a person” once you get connected in order to avoid the 24/7 chat-bot.
Good luck.
i need to change the delivery address on my order because i typed it in wrong
Hello
Have you managed to get this resolved?
When you say you typed it in wrong, do you mean the wrong door number or entirely incorrect?
Hi I have made a mistake with my delivery address and cannot get through to anyone on live chat. Please can I get help with changing the delivery address.
Hi I have made a mistake with my delivery address and cannot get through to anyone on live chat. Please can I get help with changing the delivery address.
Perhaps try contacting iD privately using Facebook Messenger, or Twitter (X) DM
The agents work until 8pm on weekdays.
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