I ordered a phone on 04th Oct, Im now told it is out of stock but this was never mentioned when placing the order. I'm unable to contact you via live chat as I don't have an ID Mobile number yet and no one is replying to my emails. I have already been charged £100 up front cost and have no indication when the phone will be available.
Can you contact me to advise when the phone will arrive or how I can cancel my contract.
Regards
Tim
I ordered a phone last Thursday, money has been taken but no confirmation or delivery information. Can’t work out how to cancel the order….Never experienced such a poor service in the mobile phone industry in this century!
+10
We’re very sorry to hear that’s been the case
Could you confirm what phone (+ model/ colour etc) it was you placed an order for?
We’ll have a look if it’s expected to be very soon or not that we’d have stock so that we can advise on the best next steps. A different choice, cancellation, etc.
+10
Thanks.
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