Question

Did I order my new phone? // charged 1p yet order cancelled

  • 8 September 2020
  • 1 reply
  • 29 views

Hi, 

My payment of 1p has been taken but the order then said it has been cancelled? Is my new phone arriving?

Thanks,

Tom 


1 reply

Userlevel 6
Badge +8

Sorry for the late reply here @tomgrace101 

If you have had an email update since placing the order that states the order was cancelled then that would be the latest news relating to that order.

If an order was cancelled.  The common reasons for that tend to be either based on the results of a credit check -or- your details you gave us didn’t match what the bank holds for you, or that you hadn’t used a card/ bank of your own.

Any 1p deduction taken (used to verify your address and that you are who you say you are) would be automatically returned within 3-5 days at the latest.

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