Question

DPD say they have lost my parcel

  • 18 May 2020
  • 1 reply
  • 152 views

DPD has said they could not provide any support until I'd mobile contacts them. My new phone was ment to be delivered today but hasn't I've contacted DPD and they said my parcel was last scanned on the 16th but nothing since and will not investigate it until Id contact them how am I ment to go about this if all the call centers are shut? 


1 reply

Userlevel 4
Badge +2

Hi @MummyBear 

Welcome to the iD Community.

Please contact our Live Chat team who are able to assist with account related support.  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

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Why iD Mobile?